Banque Populaire - Independent review

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146 customer reviews on Banque Populaire on Trustpilot


07/28/2016
by LOUCANO

1 stars

Des connards, Frédéric LOUÇANO et Olivier THIBAUT ( l'agence Corentin Celton)

C'est concernant d'un de vos conseillers de l'agence Corentin Celton, Frederic LOUÇANO et le directeur de l'agence Olivier THIBAUT. Vous devez renvoyer...Read more

C'est concernant d'un de vos conseillers de l'agence Corentin Celton, Frederic LOUÇANO et le directeur de l'agence Olivier THIBAUT. Vous devez renvoyer ces employées chez leurs parents pour les éduquer. M. Frederic LOUÇANO canceled the contract illegally without customer's permission and he continues to ignore the customer last 3-4 months. And the responsable of this agency of Corentin Celton , M. Olivier THIBAUT continues to ingore these claims too. Your Conseillrs don't refound to the customer. Is this normal at your bank that Conseiller cancels the contract without Customer's permisson ? It must be illegal. Is this mormal at your bank that Conseiller cancels the contract because he is not motivated to work ? Is this normal at your bank that Conseiller and the responsable continue to ignore customers for 3-4 months ? Can you explain your bank's policy ? Can you educate your emplyee ? or Can you send back these Emplyee to their parents for make them educate at their home. Can you teach to your emplyee how aplogize to the customer ? Can you make M. LOUCANO explain and apologize to his victime, his customer ? The customer contacted already sevral times to your bank's Centre de Relation Client and to your communication department on facebook. But all of your customer service "Votre conseiller en ligne" repeat " please contact to M LOUCANO and his boss M THIBAUT " who canceled the contract illegally without customer's permission, who continue to ignore customers for 3-4months. It does't make any sense. Isn't there any one at your bank who can educate your emplyee ? We don't mind even if your bank ( your emolyee) don't refound to the customer. At least , can you make your emolyee M. LOUCANO APOLOGIZE to the customer ? It is a minimum politeness as un humain. We will accuse your Conseiller , because he canceled the contract illegally without customer's permission.

09/22/2015
by unhappy customer

1 stars

HOPELESSLY OUT OF DATE ONLINE TECHNOLOGY

Not recommended. The Visa 'verification' is a JOKE. The SMS validation system is faulty. BP claimed there was "something wrong with MY mobile, my...Read more

Not recommended. The Visa 'verification' is a JOKE. The SMS validation system is faulty. BP claimed there was "something wrong with MY mobile, my reception, my wifi, my laptoP"... so I sent SMS, emailed and called myself successfully. I can't complain about the staff at my local branch, they are all very nice, not rude at all. 5 stars. However, I would give ZERO stars if it were possible for Problem Solving by the Geek Squad.



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