ACE-FX - Independent review

All you need to know before sending money with ACE-FX



Transferring a Large Amount Abroad?

Make the Most of Your Currency Exchange



Reviews powered by

7,875 customer reviews on ACE-FX on Trustpilot


1 day ago
by Gopo user

2 stars

Watch the rate quoted and the rate used is differentc

The rate is just average but the staff is just not up to standard. The manager gave me a dirty look when I question why the rate quoted to me when I...Read more

The rate is just average but the staff is just not up to standard. The manager gave me a dirty look when I question why the rate quoted to me when I ordered my currency is different from when I collected today. The lady who was serving me kept showing me what was written on the slip which I can't read as the glass was reflecting the image. I gave her the slip where the rates were written and she had to change the rate. Also charged me £1 for using debit card which she did not tell me. The old staff used to be very nice and they had all left and new manager is a miserable person. Will think twice going to them in future. Will walk to another shop next time

12/07/2017
by Hauki

5 stars

I have used Ace-Fx now 4 or 5 times

I have used Ace-Fx now 4 or 5 times, I always find their service and rates very good! The rates are much better then say from the post office or...Read more

I have used Ace-Fx now 4 or 5 times, I always find their service and rates very good! The rates are much better then say from the post office or supermarkets. Its never any hassle using these guys:)

12/07/2017
by Enrique

5 stars

Great service and exchange rate

Great service. Clear information email advising about the cash being ready.


More reviews

12/06/2017
by Kwamina Stewart

5 stars

Best in the market.

Best in the market.

12/05/2017
by Lucy

5 stars

Great service..

Great service... very quick and good opening times

12/05/2017
by Helen Green

4 stars

Very good

Very good. Helpful staff and efficient. Decent rate, certainly better than bank.

12/05/2017
by Janet F

5 stars

Good exchange rates

Good exchange rates. Friendly staff. Can order online to save going in twice.

12/04/2017
by J Knowles

5 stars

Best rates in London

Best rates in London, simple order, speedy deliver and easy pick up

12/02/2017
by Laurence Mahoney

5 stars

Friendly great service

Friendly great service

11/07/2017
by O.S.

5 stars

Always the best rate.

Always the best rate.

11/07/2017
by CollectPlus customer

5 stars

Really good friendly and efficient …

Really good friendly and efficient service :-)

11/03/2017
by Keith Marshall

5 stars

Another simple transaction and best …

Another simple transaction and best rate guaranteed from time of order to collection

11/02/2017
by Jacek Marzec

5 stars

Very professional and honest staff

Very professional and honest staff. I've made a mistake and gave them £100 too much and the lady from ACE-FX pointed that out and returned the...Read more

Very professional and honest staff. I've made a mistake and gave them £100 too much and the lady from ACE-FX pointed that out and returned the overpayment.

11/02/2017
by kevin murphy

5 stars

fast delivery

fast delivery

11/02/2017
by Joby

3 stars

Convenient but exchange rate wasn’t good

Convenient but exchange rate wasn’t good

11/02/2017
by Adrian Best

5 stars

as previously great service currency …

as previously great service currency arrived when they said it would great rate

11/02/2017
by J Weller

4 stars

Recommended FX in Canary Wharf

EDIT - I received a call from AceFX. It seems that they have moved away from sending text reminders when currency was in store, which was previously a...Read more

EDIT - I received a call from AceFX. It seems that they have moved away from sending text reminders when currency was in store, which was previously a feature I relied on, and the confirmation email following the order had also been filtered by email manager. To be clear to anyone considering the credibility and quality of Ace-FX - The service and rates received have always been and remain pleasant and favourable, and are the main reason why I have returned a number of times over the past 5 years or so. The £1 transaction fee when paying by debit charge is frustrating but not hidden and well advertised. --- I was told to wait until I received an email confirming my currency had arrived. I waited 72 hours before I went to the branch only to be told that all currency is sent back after 24 hours if uncollected even though no confirmation was sent.

11/02/2017
by Kiran Mody

5 stars

Reliable and convenient

Reliable and convenient

10/26/2017
by Andrew C

5 stars

Easy online.ordering for next day pick …

Easy online.ordering for next day pick up. Competitve Rates

10/25/2017
by Customer

5 stars

Simple and professionally delivered …

Simple and professionally delivered service. Will certainly recommend

10/25/2017
by Yorkshireman

5 stars

EXCELLENT SERVICE

They do what they say on the can, and do it quickly, with a very competitive exchange rate. Have used them 3 times now with no problems at all.

10/25/2017
by Tobias

5 stars

Very easy

Very easy, good rates.

10/25/2017
by John Tait

5 stars

easy to place an order with prompt …

easy to place an order with prompt delivery

10/25/2017
by Hamid Lahooti

5 stars

Good rates offered and fast delivery by post

Good rates offered. Foreign currency notes arrived by registered post as promised.

10/25/2017
by Toshio Kenyon

5 stars

Bought Euros

Bought Euros. Super quick and great rates.

10/25/2017
by ian bissell

5 stars

Very good service have used them a …

Very good service have used them a couple of times now cant fault the service they provide.

10/25/2017
by Regular traveller

5 stars

I have now used this company five times …

I have now used this company five times this year and never been let down, very efficient and excellent exchange rate.

10/24/2017
by Customer

5 stars

Best value currency with great service

Best value, best service. Why go elsewhere?

10/24/2017
by NORMA ODD

5 stars

Staff are always friendly and helpful

Staff are always friendly and helpful . Best FX rates

10/24/2017
by Elena

1 stars

I was given notes no longer valid in …

I was given notes no longer valid in Hungary!!! So I did not have enough cash to pay once I got there. I had to waste time and go to the post office to...Read more

I was given notes no longer valid in Hungary!!! So I did not have enough cash to pay once I got there. I had to waste time and go to the post office to get valid notes.


From our blog

How CurrencyFair uses image recognition to know its customers

This is a guest post by CurrencyFair As a global fintech pioneer, CurrencyFair has always endeavored to utilise innovative cutting edge technology to enable an effortless, high quality customer experience. Simplicity and speed are the keys to digital business transformation, and our latest release of image recognition technology will take our customer onboarding flows to […]


Lock in Your Exchange Rate with Lebara Money

Lebara Money Transfer offers a useful feature for people who regularly send money abroad — “If you like it, lock it.” It’s designed to help you reduce risk and manage your finances and exchange rates more effectively. It works as follows: When you plan to send money overseas, you can review today’s offered exchange rate […]


Going Borderless? Your questions on TransferWise’s newest service, answered.

TransferWise is one of the best money transfer and currency exchange providers we work with. We love their mid-market exchange rates, wide availability, low fees, and easy-to-use services. In fact, we wondered, could they get any better? It turns out they can. In May 2017 they announced a brand new service, the “TransferWise Borderless Account.” […]



Ask questions or share your comments on ACE-FX




Compare all the options before your next money transfer Compare now

Key facts about ACE-FX

Service information

Time to open an account -
Minimum amount -
Maximum amount -
Required documents -

Company information

Type of service provider Foreign exchange companies
Active since -
Headquarter -

Contact information

Contact support -
Service hour -


Find the best provider for your next transfer

The cost of sending money depends on the amount of money sent, the countries you're sending between, and the type of transfer. Make sure to compare before each of your transfers as costs also vary through time.

Read reviews on money transfer companies

Get independent information about money transfer companies, read customer reviews, step-by-step guides, security information, and frequently asked questions.



Proudly made in Switzerland

Global Impact Finance Ltd
Avenue d’Ouchy 4
1006 Lausanne
Switzerland


Mobile Analytics