ACE-FX - Independent review

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Transferring a Large Amount Abroad?

Make the Most of Your Currency Exchange



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7,444 customer reviews on ACE-FX on Trustpilot


22 hours ago
by Brian Birch

5 stars

Very good service I have no complaint …

Very good service I have no complaint will use again

22 hours ago
by Satya

5 stars

Excellent rate and service

Excellent rate and service

22 hours ago
by Robert

5 stars

Best rates I find every time I need a …

Best rates I find every time I need a currency. Wish there was no postage charge but they still work out better value


More reviews

22 hours ago
by Karlis Novickis

5 stars

Good service

Good service

22 hours ago
by Kristian Hayes

4 stars

Fast

Fast, friendly & professional service.

22 hours ago
by Ben Atack

5 stars

Very responsive and helpful staff.

Very responsive and helpful staff. Great price! Ben

22 hours ago
by Dean Valentine

5 stars

So simple

So simple, great service

22 hours ago
by Kevin

1 stars

DONT touch this company for pre-pay cards

A few months ago I ordered an ACE FX prepay card to load up with currency before going on holiday. (It's a really good way to avoid charges when...Read more

A few months ago I ordered an ACE FX prepay card to load up with currency before going on holiday. (It's a really good way to avoid charges when overseas.) When the card arrived it had an expiry date of June 2017 which queried at the time. I was told 'don't worry we will send a new card out nearer the time you travel'. We put all our spending money on the card (over £3000). As the holiday got closer we still hadn't received a replacement card so I called to find out what was wrong. It was then we were told that the cards are being discontinued, there would be no replacement. The only options were a) apply for another card with a different company (Money Corp - which we didn't want) and hope the funds can be transferred before the holiday - OR b) apply for a refund. They said a refund would take 5 WEEKS!!! because of the huge demand from people trying to get their money back. We had no option but withdraw our money using the card here in the UK over several days incurring hundreds of pounds in charges! Finally when we had just £1500 left on the card and ran out of time to get our money they said we could get a refund in 10 days. So we're still waiting... To add insult to injury they actually charged me for a replacement card (that I didn't receive!!!!) The service is absolutely appalling. Don't touch ACE-FX (or Money Corp that seems to be buying them out!!) As an update, immediately after the response on Trust Pilot to the contrary, I received this email from Ace-FX: Further to your recent enquiry; the refund process has actually been processed from 4 weeks or 20 working days to 10 working days. Unfortunately we cannot force this payment through any faster due to the high volumes of refund request. Please accept my sincere apologies for the delay and thank you for your patience.... So clearly the Trust Pilot team don't know what the refunds team are saying. The reality is that if you do need a refund don't expect in time for your holiday. I shall be complaining to the Financial Ombudsman. Don't touch this company for Pre-pay cards...

1 day ago
by Angie

5 stars

Easy to order & very competitive rate

Easy to order & very competitive rate. Friendly & helpful staff when I picked up my currency. Would definitely use ACE-FX again.

1 day ago
by raymond love

5 stars

Great rates and quick delivery

Great rates and quick delivery - what's not to like.

1 day ago
by Chris Birch

5 stars

Rate of exchange was much better than …

Rate of exchange was much better than anyone else around. Delivery was really quick and had no problems at all. Used before hence the decision to use...Read more

Rate of exchange was much better than anyone else around. Delivery was really quick and had no problems at all. Used before hence the decision to use again. Would recommend to anyone who needs currency quickly and at a great rate too. Well Done ACE-FX

1 day ago
by FH

3 stars

Normally a good service but they had …

Normally a good service but they had run out of Euros so I had to cancel my order

1 day ago
by Messenger

2 stars

Gave good exchange rate BUT…

Gave good exchange rate however I was late getting to the collection point by a few hours and the money I had booked had been sold, no communication and...Read more

Gave good exchange rate however I was late getting to the collection point by a few hours and the money I had booked had been sold, no communication and no replacement Bulgarian Leva in stock so had to go to an alternative travel money provider which lost me allot of money.

3 days ago
by Carol

5 stars

Excellent service and best rate going!

Excellent service and best rate going!

3 days ago
by Julie Pearce

5 stars

Absolutely brilliant

Absolutely brilliant. Best exchange and delivery as promised. Have and will use again

4 days ago
by terry williams

5 stars

Great service will use again.

Great service will use again.

4 days ago
by Customer

4 stars

You were quick and helpful at all …

You were quick and helpful at all times, your exchange rates were not the best I could have received, but the speed of supply is why I chose you. If your...Read more

You were quick and helpful at all times, your exchange rates were not the best I could have received, but the speed of supply is why I chose you. If your exchange rate had been as good as the best i would have given you 5 Stars

4 days ago
by George Dunn

5 stars

Excellent rates and excellent service

Excellent rates and excellent service

4 days ago
by Disgruntled Purchaser

5 stars

Does what it says on the tin

Does what it says on the tin

4 days ago
by Elaine

5 stars

Good exchange rates

Good exchange rates, fast efficient delivery, I have used this company several times.

4 days ago
by Yvonne Valentine

4 stars

Foreign Exchange

A simple and generally smooth system, providing a good rate of exchange. Postal delivery to the door is an added bonus

4 days ago
by lukasz waliszewski

5 stars

Great service as always

Great service as always

4 days ago
by Rajjanie Singh

5 stars

Kind and helpful

Kind and helpful

4 days ago
by Barbara Dasilva

5 stars

Very reliable and totally delivered

Very reliable and totally delivered

5 days ago
by Andrew

5 stars

We have used ACE

We have used ACE - FX now for a couple of years when buying our foreign currency when we travel. We have found that we get one of the best rates around...Read more

We have used ACE - FX now for a couple of years when buying our foreign currency when we travel. We have found that we get one of the best rates around either online or on the High St. Their website is easy to use and the service is second to none. We will continue to use them for our foreign exchane

5 days ago
by geoffrey carter

5 stars

I ordered my currency at the last …

I ordered my currency at the last moment as I did not know if I could travel abroad on the date I wished to go. The currency was delivered as promised and...Read more

I ordered my currency at the last moment as I did not know if I could travel abroad on the date I wished to go. The currency was delivered as promised and at the best rate I could get. I shall be using ACE-FX next time I want some currency, their service was excellent.

5 days ago
by Reena

3 stars

Best rate but the lady at the desk in …

Best rate but the lady at the desk in the office was rude and not friendly at all

5 days ago
by Mr terry reynolds

5 stars

5 stars ?

although i got an email to say they would be delivered next day they were in fact delivered on the day i asked so will still give five stars as a minor...Read more

although i got an email to say they would be delivered next day they were in fact delivered on the day i asked so will still give five stars as a minor hiccup was soon sorted

5 days ago
by Paul Q

5 stars

Good service, good reliable rates

Good quick, simple service with good rates for Polish Zlotys if you order onine. I used The Shard branch for pickup

6 days ago
by Russell

5 stars

Simple

Simple, easy and convenient. Thanks


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