ACE-FX - Independent review

All you need to know before sending money with ACE-FX



Transferring a Large Amount Abroad?

Make the Most of Your Currency Exchange



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7,613 customer reviews on ACE-FX on Trustpilot


18 hours ago
by Faysal Ahmed

5 stars

Reliable

Had a negative experience with an Acefx staff last year. I was promised an enhanced rate as a gesture of goodwill for my trouble. The rate was honored...Read more

Had a negative experience with an Acefx staff last year. I was promised an enhanced rate as a gesture of goodwill for my trouble. The rate was honored today by a staff memeber named Mario. I'm a happy customer now!

18 hours ago
by Ian Harris

5 stars

Very pleased, as usual.

Our order arrived exactly as it should, when it should. Very pleased, as usual.

18 hours ago
by O.S.

5 stars

Quick service and a good rate.

Quick service and a good rate.


More reviews

1 day ago
by Graham

5 stars

No problem at all

No problem at all

1 day ago
by Lis Adeyemi

1 stars

I've not had a follow up email …

I've not had a follow up email regarding the package I am interested in

2 days ago
by Lorraine

5 stars

Very easy to use

Very easy to use. Fast effecient service as always

2 days ago
by Charles Atta-Darkwah

5 stars

Simply too good.

Simply too good.

2 days ago
by Tony Galea

5 stars

Straightforward.

Straightforward.

2 days ago
by Robert Wilson

5 stars

Very good rate with very good …

Very good rate with very good communication, delivered safely and securely when promised.

3 days ago
by FC

3 stars

Online instructions are not clear for …

Online instructions are not clear for ordering Euros. It said if ordered after 10am it would be ready after 4pm the next day and held for 24hours. So I go...Read more

Online instructions are not clear for ordering Euros. It said if ordered after 10am it would be ready after 4pm the next day and held for 24hours. So I go to pick up after the 4pm deadline, I went the next morning and was told it wasn't available anymore and that Euro can be picked up immediately but it didn't tell me this, and the person says to come back after 3pm if I want money. Luckily I work nearby. I got back to the office and realised that if I placed an order now it would be available which is what I did. I didn't see why they couldn't serve me straight at the counter and made the process very long winded!!

3 days ago
by Mrs B Beesley

5 stars

Have used this service for many years …

Have used this service for many years and have always been satisfied.

3 days ago
by Geraldine sawyer

5 stars

Fantastic rates all the time never had …

Fantastic rates all the time never had s bad deal would recommend to friends

3 days ago
by M P, london

5 stars

Excellent Service!

I ordered US$ on line and it was sorted and ready to collect when I got there. And the exchange rate was good!

4 days ago
by Julie Taylor

5 stars

An easy stress free process as usual

An easy stress free process as usual

4 days ago
by George Martin

5 stars

Excellent rates of exchange

Excellent rates of exchange. Efficient service.

4 days ago
by hourglass

5 stars

excellent service

excellent service I always receive great quick service from Ace-FX anytime I need currency. they are very efficient, my currency is always ready on time...Read more

excellent service I always receive great quick service from Ace-FX anytime I need currency. they are very efficient, my currency is always ready on time and I am communicated to all the time

4 days ago
by MR M WILDMAN

5 stars

Great Service

Simple, efficient, error free service. Currency arrived exactly as forecast. One extremely minor criticism is that there was actually no receipt or...Read more

Simple, efficient, error free service. Currency arrived exactly as forecast. One extremely minor criticism is that there was actually no receipt or paperwork of any description in the packet but, as I say, very minor indeed. Recommended.

4 days ago
by Andrew Heath-Richardson

4 stars

Good service but did not have the …

Good service but did not have the quantity of currency i requested

5 days ago
by Sarah Galsworthy

4 stars

Quick and efficient service

Quick and efficient service. Highly recommended.

6 days ago
by PETER MARCH

5 stars

have used ace fx several times now …

have used ace fx several times now would reccomend them to anybody.

6 days ago
by Ant Taylor

5 stars

First time user

This was the first time I've used an online company to buy foreign holiday money but it will not be the last The rate given was more than local dealers...Read more

This was the first time I've used an online company to buy foreign holiday money but it will not be the last The rate given was more than local dealers and the cash supplied was a suberb mix of notes. The service was brilliant as was the delivery will definitely use them again Many thanks

1 week ago
by Indrin Pather

5 stars

Excellent service and prompt response.

Excellent service and prompt response.

1 week ago
by E B

5 stars

Simple, Competitive and Quick

Simple to use, competitive rates and a quick service when collecting in branch.

1 week ago
by Linda

5 stars

Always helpful

Always helpful

08/11/2017
by Matthew Rodd

1 stars

Not paying. Not legit

I have made several requests to withdraw funds and they are not paid. This company has taken my money and cannot be trusted. I can verify this

08/11/2017
by john

5 stars

Great professional service

Great professional service

08/11/2017
by Daniel

5 stars

Excellent service as always

Excellent service as always I have never had to queue. When ordered for next day collection never any problems. Would recommend the service to anybody and...Read more

Excellent service as always I have never had to queue. When ordered for next day collection never any problems. Would recommend the service to anybody and rates always top notch well done

08/10/2017
by Roger Bickle

5 stars

Easy Purchase. Efficient Service.

Easy Purchase. Prompt and Efficient Service.

08/10/2017
by Christine Nicholls

5 stars

ACE-FX paid the best exchange rate for …

ACE-FX paid the best exchange rate for Turkish lira, I ordered on line very easy, arrived the date and time they said.

08/10/2017
by Dean

5 stars

As expected

As expected, on time, easy order process, good exchange rate. Worked well. Would definitely use again


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Global Impact Finance Ltd
Rue Etraz 4
1003 Lausanne
Switzerland


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