Natwest - Unabhängiger Bericht

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469 Kundenberichte über Natwest - Trustpilot


vor 15 Stunden
by Matt McNicholl

5 stars

Had an excellent customer service …

Had an excellent customer service interaction with EJ on Facebook. Thanks so much!

vor 5 Tagen
by Samira Padidar-Nazar

1 stars

SHOCKING JOHN AD!

John doesn't need to think about where he is sleeping tonight cause he has a home and money .... unlike the homeless person on the advert that john has...Mehr

John doesn't need to think about where he is sleeping tonight cause he has a home and money .... unlike the homeless person on the advert that john has just given 70p to! Oh and by the way John! it looks like your sleeping with the homeless guy tonight cause the app is down! Lol

09.08.2017
by Zaisam Al-Dulimi

1 stars

If only I read the reviews about them first.

Ok, I have a lot to say about this bank. So if you really want to know whether to open an account with them, I highly recommend you read on. Now I am a...Mehr

Ok, I have a lot to say about this bank. So if you really want to know whether to open an account with them, I highly recommend you read on. Now I am a new customer with them and about a month ago I opened a student current account which I had no problems with until this week. Two weeks after opening my account I opened a credit card account which was also fine until last week. The first problem I started getting is that I couldn't log into my online banking - for no reason at all - it kept saying that the information I was putting in was wrong. However, I had my information memorised for sure. This was the problem for my credit card. So I called in - they took forever to pick up - and I had to call so many times to get through to ANY department because it was that bad. Eventually I spoke to someone about the problem I am having. The woman was nice but it was either she wasn't listening or I had a problem with my current account because she started resetting the information for my current account. By the end of that call she told me my info was all set for the current account and I was like "But I need to do this for my credit card?" and so she tells me to call another line. I asked her to transfer me because I did not want to wait any more. Once she transferred me I spoke to another colleague who said he couldn't do anything because the security team are checking the card. I was so confused. He told me to call back the next day and I couldn't as I had work, so he arranged a time to call me for the following day and I didn't hear anything. So again I called in, and I spoke to the security team. Once that was cleared up I told them about my inability to sign onto my online banking, so they transferred me to the customer service department. I spoke to someone from there and this is what they said after I explained; "I don't know why you have this problem, and I don't understand why you even need online banking"... Well because it's a service that your company offer and I want to look at my details online because your app is crap?! SO that wasn't a professional thing to say. I explained to him that I want to be able to access it for God's sake, he was so defensive and kept talking about his experience and what not. He took a bunch of security info from me then said he would have to transfer me. This bank loves transferring people. So he did, I spoke to a woman and oh my goodness. She said I had to speak to the security team. THIS IS ALL TO JUST RESET MY INFO SO I CAN LOG IN. So me being a patient and amazing customer, I explained that I had ALREADY spoken to them and they cleared everything up for me and she said: "No, you need to call again because that was a different department!" I explained clearly to her the exact department that I spoke to about my details on there and she paused and said, "I can't do anything, you have to call them as they want to speak about your details, the opening hours are..." bla bla bla. So that's my problem for me, and long story short (ironic, I know) I WISH I had read the reviews about this so-called 'bank' before I signed up. If you did manage to read to the end of this essay and you still are convinced that you want to sign up, then good f**king luck.


Mehr Bewertungen

08.08.2017
by luke Burke

1 stars

Out of tune music while you wait for Customer Service who never answer

Tried to phone up to ask about my Online Banking account which suddenly could not be found. Fraudulent team were pleasant enough but all they could say...Mehr

Tried to phone up to ask about my Online Banking account which suddenly could not be found. Fraudulent team were pleasant enough but all they could say was that there was no fraudulent activity that they could see and put me through to the Customer Services Department which obviously does not have enough people working for them. Gave up hanging on the phone, listening to awful out of tune music ... Awful bank, very poor Online service, definitely going to change banks and would not really be surprised if Natwest went out of business

06.08.2017
by John M

1 stars

SHOCKING CUSTOMER SERVICE

I have been a customer of NatWest for over 40 years and the current level of service is at an all time low. After a number of poor service...Mehr

I have been a customer of NatWest for over 40 years and the current level of service is at an all time low. After a number of poor service experiences,particularly through their 24/7 online banking team, things have now come to a head as no-one seems to be able to give an honest answer. I was recently abroad and realised I needed to make a small payment on line.Unfortunately Icouldn't remember my password so did what the bank suggests and changed it. Unfortunately by doing so it didn't warn that I wouldn't be able to make a transaction for 3days. I fully recognise the need for security but had they stated this upfront I wouldn't have changed anything. In frustration I called the 24/7 line and after going through all the security checks a young man said that I could make the payment using the app. This was not the case as he soon found out (shouldn't he know how it works?) and he then suggested that my wife register for online banking.I suggested that even if she did she wouldn't be able to make a transfer for 3days,to which he agreed!I also asked why they didn't warn people changing their password that they would be blocked and he said "yes maybe that's something we should look at" After an hour on the phone from abroad I hung up in frustration.I made a complaint to the bank I received a letter of apology and stating that as I was a Level 1 customer I couldn't make a payment but if I changed to level2 I could. Not having a clue what these levels meant I called the gentleman who also didn't seem to know either and he said someone from the 24/7 team would call (deja but?) I did receive a call and went through all the security checks but as the reception on my mobile phone was poor I asked if he would call my landline which they have. Two minutes later he called and asked for the other two digits of my pin.Based on advice from banks not to divulge all your numbers (see the good Barclays ad) I refused saying that he'd already got my information and he refused to help. To end the matter I made a separate call to the bank to determine the benefits of Level 2 in terms of payments and in essence he said there were none! So I wasted time and money only to be back where I started.

06.08.2017
by MO Fraz

1 stars

Was going to join this bank but when I …

Was going to join this bank but when I was in the Birmingham branch they way the Asian lady talked down to the older man (customer) I said nah

04.08.2017
by John Webb

1 stars

I applied for Natwest bank it …

I applied for Natwest bank it took three weeks to Process, when i applied i was awarded a overdraft of £ 1,250 i phone twice a ...Mehr

I applied for Natwest bank it took three weeks to Process, when i applied i was awarded a overdraft of £ 1,250 i phone twice a week for three weeks, five people told me i was successful, Spoke to Ross on Phone on 2 nd August 2017 he said your account is open and i was talking to Ross about Bristol, Ross said he would love to live in Bristol but he cannot afford it. Anyway my Debit Card came today and also a separate letter saying they have decided not to give me the account, i also got another bank with a £ 5,000 overdraft which i have not used, i bought my property outright for 1.2 million, my Credit Score with Experian is 969 out of 999 Avoid this Bank, my other Bank is Angels compared to Natwest.

03.08.2017
by Patch

1 stars

Absolutely dreadful bank

My late father's current and savings accounts were with NatWest, so it seemed a good idea to open our executors' account with NatWest. What a huge...Mehr

My late father's current and savings accounts were with NatWest, so it seemed a good idea to open our executors' account with NatWest. What a huge mistake! We made a appointment to open the account and the person we met was clueless. A week later, the account was still not set up and I made numerous phone calls, all incurring long wait times, before things were sorted. And this was just the beginning of the 'NatWest' experience! Debit card ordered and never arrived. Car reader ordered and sent to the wrong address. Transferring sums above £20K involve a visit to a branch; each time I have queued for over 45 mins to be seen. Today's problem - a transfer of over £400K made yesterday has still not happened despite being told it would take place yesterday. This bank is in the dark ages. I've banked with First Direct for nearly 20 years. Everything can be done via phone, it's a 24/7/365 service and calls are answered within seconds.

02.08.2017
by Tara duvall

1 stars

I've never banked with such a useless …

I've never banked with such a useless bank in my life I've had nothing but problems from day one and it's all due to staff error. I made a complaint and...Mehr

I've never banked with such a useless bank in my life I've had nothing but problems from day one and it's all due to staff error. I made a complaint and it took nearly a month to sort out. Their internet banking is horrendous. I would not recommend this bank to no one.

31.07.2017
by Claire Ross

1 stars

Post office would be better than NatWest. Shambles

Absolutely awful. Their online banking app has been rated "top banking app 2017"?!?! How?!? Actually ... How?!? It's awful. Can't do anything...Mehr

Absolutely awful. Their online banking app has been rated "top banking app 2017"?!?! How?!? Actually ... How?!? It's awful. Can't do anything over £250 to another account elsewhere without a card reader. Who carries their card reader everywhere with them? Halifax never needed one. Neither did Lloyd's. Ridiculous. Can't do much useful without a card reader. Called up telephone banking to move money to another bank account at another bank. "No we can't do that because you only have level 1 telephone banking security" ... Whats the point of having telephone banking as a back up if they're as useless on the phone as what they are on the app?! Ridiculous. Called up as I was received (back to back within 10 seconds) an email saying I'd changed my email via online banking. Then a text saying I'd changed my telephone number via online banking. Then I had an email through saying my Uber was on its way. Well none of that was me! Called them straight away, bounced around departments for 57 minutes then was told "we've scheduled you for a callback this afternoon as the lines are very busy at the moment" .... Right .... Ok. 3 hours later I logged into the app to make sure my account was still sitting where I left it .... Well, it's gone? Disappeared? Nowhere to be seen on my online banking. Strike phonecall number 2 to see what's going on. 3 representatives disconnected my calls. And I was bounced around that many different departments, I might aswell have been a ping pong ball. I actually wrote it all down. 17 different representatives. 4 phonecalls because it was disconnected 3 times, and over 4 hours on the phone. Would be lovely to say each representative read from a the same script but they really really really don't lol. Told one thing by one person, transferred and told something the complete opposite, transferred and told the same as the first person, then transferred and told "oh you're in the wrong place" ... Transferred and disconnected. Only to start all over again. Absolutely ridiculous. A fraud case was finally opened, to dispute unknown transactions and investigate the activity on my online banking, and then I'm told I can't do anything - cards were all cancelled, accounts we're suspended pending investigation, online banking access was revoked, all the pretty standard stuff. So I call up to move money to my Halifax account? No, sorry, you can't do that. Going to be closing down my accounts with this bank. Terrible timescales for anything. Terrible customer service. The last thing someone with fraudulent activity on their accounts wants to do is spend 4/5 hours of their life sat on the phone, having to repeat themselves over and over and over again, then to be told that I can't process a payment to my own account at another bank. All whilst I'm abroad! So I'm stuck abroad with a £250 limited access to my funds, because NatWest, helpful, fair, reliable NatWest, won't allow me to move the required funds over to MY OWN ACCOUNT ELSEWHERE!!! I have never in my life complained to a company. Never. Why? Because it's not the person's fault who would have to listen to me rambling on. I'm not going to complain. What's the point? Nothing will change. It'll be "oh sorry to hear that we must have been busy/we must have misunderstood/we have different departments for different things and perhaps it was unclear which department you actually needed. Pointless. But I will be closing my accounts there. Moral of the story - if you don't envision any problems with your accounts and you don't need much access via online etc, crack on. Go for it. If you're a nut like me, who likes to move money about to cover different things, and don't fancy spending hours of your time trying to sort out something that should have been sorted by the first person you spoke to - go elsewhere.

29.07.2017
by Silvia Gesualdi

1 stars

All the time you call the help line …

All the time you call the help line there are 15 minutes waiting time !!! hire more people if you can not cope with the work load...

29.07.2017
by Dan Offer

1 stars

AVOID

Really, really bad. 1. They've made it as hard as possible to login 2. You get stung on FOREX charges 2. Their online support and phone support bounces...Mehr

Really, really bad. 1. They've made it as hard as possible to login 2. You get stung on FOREX charges 2. Their online support and phone support bounces you from number to number

28.07.2017
by Rujina Begum

5 stars

Today I visited the Westfield branch in …

Today I visited the Westfield branch in Stratford. I met a gentleman who worked at the branch and also a young lady named Nadia. I was so pleased to be...Mehr

Today I visited the Westfield branch in Stratford. I met a gentleman who worked at the branch and also a young lady named Nadia. I was so pleased to be served by her. She was very professional and guided me throughout making my transaction and gave me a tutorial on how to make faster payments using my mobile app.(I never knew this was possible when making new payments using the mobile app) hence I have been going to the branch for years just to que up and make new payments to payees. I can't remember the gentlemen's name but he was also helpful and polite. I would deffinatly visit this particular branch to be served by Nadia again as I was so impressed by her customer service even though the branch was very busy she was very calm, polite and knew exactly how to help individual customers :) if you are reading this review Nadia thank you so much for your help today.

28.07.2017
by joe domican

1 stars

Unbeleivable behavour from a cash strapped bankrupt company.

After 41 years I am closing my account. Over the last few weeks they have closed my account without telling me ( so I would call them they said !)asked...Mehr

After 41 years I am closing my account. Over the last few weeks they have closed my account without telling me ( so I would call them they said !)asked for my overdraft back even though I was within the terms ( which they insisted I take with this particular account ) and threatened me with debt collectors and bad credit record . I don't know whether to laugh or be angry they have no idea who I am even though I started two companies with them many years ago. rude threatening letters from a bankrupt incompetent company with massive debt problems telling me about financial management is bizarre! I should be advising them.

27.07.2017
by Ryan Bull

1 stars

Three reasons NOT to open a business account with NatWest.

I foolishly chose to open a business account with NatWest. It seemed OK to start with, but now I realise what a bad choice it was. Firstly, when I make a...Mehr

I foolishly chose to open a business account with NatWest. It seemed OK to start with, but now I realise what a bad choice it was. Firstly, when I make a payment (transfer), I rely on the reference to tell the payee what the money was for, and it would also be useful to see this reference at my end to satisfy HMRC. The problem is that NatWest completely lose this reference, so once the payment has been made, the reference is not visible to either myself, or to the payee!! Instead, they replace it with their own meaningless reference, which is of no use. Apparently this is a known issue that many other people have reported. I've also spoken to NatWest about it, and they just don't have an answer! This has been the case on every payment I made. There is no point even entering a reference if it just gets lost. If I can't rely on them not to lose something this simple (yet important), then I can't see how I can trust them with my money. Their online banking is also rubbish. - In some places transactions are earliest first, in other places it is latest first. - Sometimes they show debits as a negative, and other times they show credits and debits in separate columns (as it should be). - Values don't always match up with recent payments. - When trying to select something (such as a recent statement), the top one is selected by default (but not obvious), then when you hover the mouse, it looks as if it cannot be selected. To also have to click to select it, then click the button to view. - There are also hyperlinks to services which don't exist, and things which look like hyperlinks, but aren't. I'm a web developer, and their online banking site is a full of many frustrating usability issues which could be easily resolved, if they could be bothered to spend a few hours fixing it! Also, they don't link to online accounting software, such as Wave. (Well, they say they do, but it just doesn't work. No surprise there!) Finally, their business debit cards are still not contactless! (So that is actually 4 reasons.)

27.07.2017
by OBEE

1 stars

I have been in contact with the …

I have been in contact with the business department. they are never helping all you can hear from them - I don't know - I have never heard about that - I...Mehr

I have been in contact with the business department. they are never helping all you can hear from them - I don't know - I have never heard about that - I have no idea - I will ask my manager and call you back !!! with no one call you back since Friday !!! really disappointed

26.07.2017
by Tricia Byrne

1 stars

Utterly disgraceful disgusting bank - avoid this bank like the plague!!

I've banked with a few different banks - both for personal and business use , and this is by far the worst experience I have ever had. Each month, NatWest...Mehr

I've banked with a few different banks - both for personal and business use , and this is by far the worst experience I have ever had. Each month, NatWest charge fees for their overdraft facility. In the statement it says 'the fees will be taken on (for example) 10th April. When you login on the 10th, no fees - all the way up to 2.30am on the 11th. When you login the next day, the fees appear and they say they were taken on the 10th. I have screen shots showing all this. I had many unprofessional phone calls - saying things like 'Hi it's Scott from the bank. Can you give me a call please?' No mention of which bank - I thought it was a scam call. Later, I receive a letter telling me that if I don't call them they will close my account. I call the number - it is dead! So again, I think it must be some high level scam. A couple of weeks later, I get a letter saying my accounts are being closed! No reason - just that they will be closed and they won't enter into a discussion. It seems reading these reviews that others are getting the same treatment. If you ever want a new bank account - be sure to avoid this bank at all costs.

26.07.2017
by Nolan Hepburn

1 stars

Worst custom service

I have experienced the same problem3 times now. The second time someone did help me but i find generally the service is bad!! You cant phone a branch. You...Mehr

I have experienced the same problem3 times now. The second time someone did help me but i find generally the service is bad!! You cant phone a branch. You rake up phone bills because you can only go through customer services. You get pushed from pillar to post. Nobody phones back when they say they will. Ive been with natwest for many years and im now considering moving my account. Very dissatisfied customer!!!!!!

24.07.2017
by Drew Weymont

1 stars

Closed my account after 10 years …

Closed my account after 10 years without explanation. Never been overdrawn or had any issues. Avoid these sharks as they don't care less about you or your...Mehr

Closed my account after 10 years without explanation. Never been overdrawn or had any issues. Avoid these sharks as they don't care less about you or your business!

23.07.2017
by Michalis Michaelides

5 stars

Very pleased

I have never had any problem with Natwest and they were always willing to help.

23.07.2017
by Lily french

5 stars

Amazing customer service on he phone so …

Amazing customer service on he phone so helpful a lady called Zara helped me out so much and I'm so happy with their service I've been with them all my...Mehr

Amazing customer service on he phone so helpful a lady called Zara helped me out so much and I'm so happy with their service I've been with them all my life and never have a problem. I've never wrote something like this before but felt I had to after the kind service I received Thank you NatWest x

22.07.2017
by Terence Streener

1 stars

Over an hour and 20 mins to try to …

Over an hour and 20 mins to try to change a bank card. dropped lines/no audio with operator after umpteenth transfer,system outs,bounced to 7+...Mehr

Over an hour and 20 mins to try to change a bank card. dropped lines/no audio with operator after umpteenth transfer,system outs,bounced to 7+ departments..branches closing all over area.. disgrace.. even the complaints team not answering now.. All costing me on my mobile.... have suggested politely to the last operator he should start looking for a new job if this is the way things operate now...

21.07.2017
by mike balmforth

1 stars

Having been unable to ever register …Bankline

Having been unable to ever register with Bankline (it was so complicated we wrote to NW Chairman begging help) for our Euro account we have continued to...Mehr

Having been unable to ever register with Bankline (it was so complicated we wrote to NW Chairman begging help) for our Euro account we have continued to be billed monthly by them in our Current Account and in desperation went to branch and closed the account transferring balance to Barclays. Bankline continues to bill us monthly ,we cannot cancel direct debit because there never was one set up and now they advise we email Bankline to legally cancel service we never could even register for-its bounced -well well well -another couple of frustrating hour long goose chases with the Moron Bank from hell (customer for 50 years)

20.07.2017
by ed

5 stars

Got a mortgage approval in less than 1 Week

Got a mortgage approval in less than 1 week! totally amazed at the fast turn around.. totally changed my view on natwest

20.07.2017
by Patrick Kenny

1 stars

I have had a platinum credit card for …

I have had a platinum credit card for approx 6 yrs without any problem...recently however while on holiday in Turkey my wallet was stolen and my credit...Mehr

I have had a platinum credit card for approx 6 yrs without any problem...recently however while on holiday in Turkey my wallet was stolen and my credit card used fraudulently.. .I reported it as stolen /lost to my Nat west card provider and also the Turkish police...and when I returned home and looked at online banking this is when I saw it had been used by someone without my authorisation. I reported this immediatly I noticed and was effectively called a liar they then recommended that I report it to my local police which I did and then called them back with the number supplied by the police...only for them to carry it to the next stage and then that advisor then also effectivley called me a liar...i have been trying desperately to get in touch with the advised outlet where my card was fraudulently used to find if there was any cctv...with no successes and now I feel I have no where else to go can any one offer me advice because Nat west do not care or want to investigate this matter and are asking me to do the investigating to prove to them that I have not used the card.

19.07.2017
by A W

1 stars

Disgusted

Staff were rude, chaotic scenes in the branch, the automated machines were broken, massive queues , staff were stood around doing nothing , one till was...Mehr

Staff were rude, chaotic scenes in the branch, the automated machines were broken, massive queues , staff were stood around doing nothing , one till was left unopened, a typical day at Nat West East Ham.

17.07.2017
by Jonathan Ballinger

1 stars

Natwest really don't do anything to …

Natwest really don't do anything to help their customer base. All the penny pinching that they do gets old fast. It's not the Natwest I grew up with,...Mehr

Natwest really don't do anything to help their customer base. All the penny pinching that they do gets old fast. It's not the Natwest I grew up with, the bank that had personal contact and you felt like you could form a relationship with someone. Now they funnel you to their cash machines and if you have too much cash to use one properly, sucks to be you. Enjoy queueing up for the one staffed counter.

17.07.2017
by Tom Jenkins

5 stars

Love the App!

I know many people have written negative reviews but the service I have received from Natwest over the last 5 years has been incredible. They listen to...Mehr

I know many people have written negative reviews but the service I have received from Natwest over the last 5 years has been incredible. They listen to you and help give you the best service they can. Although their branches are some of the worst branches available in the UK, the online banking is out of this world. The one thing that pushes Natwest way in front of any other bank is their good looking, easy to use Mobile App!

16.07.2017
by K D Warren

1 stars

Ive been with Nat west for 35 yrs then …

Ive been with Nat west for 35 yrs then they said they are closing all my accounts in 60 days with no reference or explanation other than its a commercial...Mehr

Ive been with Nat west for 35 yrs then they said they are closing all my accounts in 60 days with no reference or explanation other than its a commercial decision ??? ive had loans of £100,000 with them all paid ,they are not worth 1 star BANKER GANGSTERS

16.07.2017
by Anthony Shipley

1 stars

Current account switch GUARANTEE

Used there current account switch service. had nothing but trouble. Had home phone and broadband cut off as unpaid direct debit, also mobile phone service...Mehr

Used there current account switch service. had nothing but trouble. Had home phone and broadband cut off as unpaid direct debit, also mobile phone service too. called to complain but they said not there fault. Cost over £2 to talk for 20mins to call centre. Someone meant to call me back still waiting


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