Nation Wide - Unabhängiger Bericht

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387 Kundenberichte über Nation Wide - Trustpilot


vor 2 Tagen
by Mark Lewis

1 stars

Totally uncaring and most UNHELPFUL …

Totally uncaring and most UNHELPFUL telephone helpline. Tried to pay balance of holiday on credit card as Tompson site declined it. Nationwide didn't...Mehr

Totally uncaring and most UNHELPFUL telephone helpline. Tried to pay balance of holiday on credit card as Tompson site declined it. Nationwide didn't update my new address so security questions were wrong So explained postcode was the error but Chloe on HELPLINE says cant tell you what failed but you only have 2 attempts and now you have to go into a branch to resolve. YES They're open now aren't they on Saturday night. They were told about my change of address and havent bothered to update their records in 12 months STAY WELL CLEAR of these. They dont help and BLOCK your card and leave you in miar. NIGHTMARE.

vor 4 Tagen
by andy

1 stars

Poor customer services

Poor customer services , contradicting members of staff just a complete shambles.

vor 4 Tagen
by icsafc

1 stars

Wow what can I say that hasn't already …

Wow what can I say that hasn't already been said. Anyone planning on getting a mortgage or remortgage please either look elsewhere or use your own...Mehr

Wow what can I say that hasn't already been said. Anyone planning on getting a mortgage or remortgage please either look elsewhere or use your own solicitor. This company uses a LMS as a middleman for breezeplus solicitors, please check trust pilot for breeze plus solicitors and you will see why I am reviewing nationwide. I have had a remortgage offer in place for 3 months and were due to complete 2/5/17 . I am still waiting to complete now! Nationwide don't want to know , I have made countless calls to lms who are terrible , they haven't got a clue


Mehr Bewertungen

vor 5 Tagen
by Kat

1 stars

Unethical scumbags

Unethical scumbags. They're nice to you when you have a lot of money but god help you if you fall on hard times. They seriously kick you repeatedly while...Mehr

Unethical scumbags. They're nice to you when you have a lot of money but god help you if you fall on hard times. They seriously kick you repeatedly while you're down. Took mine and my husbands overdrafts off us when we had separate accounts. They took his while we were on holiday. They took mine when I changed my mortgage. Very immature behaviour. Staff in branch are mostly ignorant and unhelpful. Avoid these vultures at all costs.

vor 5 Tagen
by Nick

4 stars

Good choice for a current account

I switched to a Nationwide current account earlier this year, simply because the other high street banks seem to lurch from one scandal to another and...Mehr

I switched to a Nationwide current account earlier this year, simply because the other high street banks seem to lurch from one scandal to another and have an ingrained culture of dishonesty. Nationwide isn't perfect but at least seems to have its heart in the right place and to put customers first. Switch was handled quickly and with no problems, staff are helpful when I call them, and the online banking is fine. Would have given 5 stars except that at times it can take a while to get through to them on the phone.

vor 5 Tagen
by Sam

1 stars

Horrific and rude!

Horrific and rude customer service, online banking log in is a joke and if I give any wrong information I'm locked out of my account for 60 minutes....Mehr

Horrific and rude customer service, online banking log in is a joke and if I give any wrong information I'm locked out of my account for 60 minutes. Cashier's are near on useless and won't bother to help. STAY AWAY FROM THIS BANK!

vor 6 Tagen
by Paul Allen

1 stars

Words cannot describe how truly …

Words cannot describe how truly horrendous Nationwide BS Mortgage's are to deal with. From the quite frankly pathetic excuse of branch staff through to...Mehr

Words cannot describe how truly horrendous Nationwide BS Mortgage's are to deal with. From the quite frankly pathetic excuse of branch staff through to the untrained call centre staff who do not have a single brain cell combined. Use at your peril.

15.05.2017
by Damilola Tola

1 stars

Nationwide is the worst bank ever …

Nationwide is the worst bank ever everytime I shop online my money seems to disappear, the bank doesn't know where the money is and the company I bought...Mehr

Nationwide is the worst bank ever everytime I shop online my money seems to disappear, the bank doesn't know where the money is and the company I bought my stuff from didn't receive the payment. When you call the bank they tell you some stupid excuse, There security is cheap and they are very incompetent. DO NOT OPEN AN ACCOUNT WITH THEM

12.05.2017
by L Errington

1 stars

Very disappointed

Completely agree with other reviews-chose nationwide for its ethical rating but it has proved to have very poor processes and customer service. Tried to...Mehr

Completely agree with other reviews-chose nationwide for its ethical rating but it has proved to have very poor processes and customer service. Tried to switch my account with the seven day service - chased them a month later to find 'an admin error had held it up' but should go through in 7 more days; another month later and the switch had been mysterious cancelled with no communication to me at any point. No clear contact number for new customers either.

11.05.2017
by Steve

2 stars

Disjointed processes for new customers

I opened a new account (FlexPlus) for insurance covers. The whole process has been dreadful, in particular the registration and access to Internet...Mehr

I opened a new account (FlexPlus) for insurance covers. The whole process has been dreadful, in particular the registration and access to Internet Banking. Apparently I registered for Internet Banking "too early", yet I did this based on an email I got from the bank prompting me to do it. I think the issue is their systems are too slow and not joined up. I'm so glad I wasn't switching - and instead just opening an additional account for the insurance covers. Its a real shame, as I had high hopes for this Building Society.

11.05.2017
by Lisa

1 stars

Awful customer service

Awful customer service, incompetent, inflexible processes, dreadful complaints process. They completely messed up the opening of my account and have been...Mehr

Awful customer service, incompetent, inflexible processes, dreadful complaints process. They completely messed up the opening of my account and have been useless at sorting it out. Avoid.

11.05.2017
by Thomas Jackson

1 stars

Mortgage team are the worst customer …

Mortgage team are the worst customer service I have ever encountered, constant broken promises, delays and incompetence. Every one appears to be reading...Mehr

Mortgage team are the worst customer service I have ever encountered, constant broken promises, delays and incompetence. Every one appears to be reading from the same script which includes the absolutely infuriating one liners "I will sort it by CLOSE OF BUSINESS TODAY" followed by "SORRY, IT WILL BE TOMORROW" when it is too late to do anything. No communication between departments and no matter what they say they are only interested in satisfying their own internal service levels without any thought to the customer.

11.05.2017
by Rajani

1 stars

They got my surname as a 3rd person on …

They got my surname as a 3rd person on the account and I have been chasing them for more than 3 months including going into their branch, calling customer...Mehr

They got my surname as a 3rd person on the account and I have been chasing them for more than 3 months including going into their branch, calling customer support several times but no luck. Avoid them!

10.05.2017
by PAULATEPC Chapman

5 stars

Efficient and helpful

We have all our accounts with Nationwide. They sometimes make mistakes but we have found them always ready to put things right. The staff at our...Mehr

We have all our accounts with Nationwide. They sometimes make mistakes but we have found them always ready to put things right. The staff at our Wickford, Essex branch are helpful and have saved more than one customer from being scammed by people pressurising their elderly customers to draw our cash. Quite happy to recommend from my personal experience.

07.05.2017
by Sukhi

1 stars

All take and no giving back.

As a first time buyer my partner and I put an offer in for a new house. We went to an independent mortgage broker who found that Nationwide were offering...Mehr

As a first time buyer my partner and I put an offer in for a new house. We went to an independent mortgage broker who found that Nationwide were offering us the best rate for a mortgage. We applied with them and my partner and I were required to send our original bank statements and pay slips which we did. I sent these by recorded delivery and in a few weeks got them back. Unfortunately the house sale was taking place over Christmas which means many places were closing down over the holiday period which caused some delay. Anyway Nationwide then informed us that they had lost the photocopies of our original documents and I had to send them again. This time I did it in branch but this caused so much delay with the house sale that the estate agents were threatening to put the house back on the market even though we had paid a reservation fee. I made an official complaint and some dunce of an employee offered me as a goodwill gesture the price of the postage to send the documents to them which added up to a whopping...£3.75! I l laughed at this and as this was such a paltry amount they did decide to give me a bit more around the £25 mark but I wasn't impressed by the way my complaint had been dealt with and it was escalated to someone else who did offer a more sincere apology and about £100 in compensation for nearly costing us the sale of the house. Apart from this I have also found Nationwide to be a very cold, uncaring and unfeeling building society. I went through a difficult financial time when I was made redundant and I was struggling with my bills which meant I was relying on my overdraft. I spoke to Nationwide about my difficulties and asked if it was possible not to charge so much interest on the overdraft as I was unemployed and could not afford the charges but had to temporarily rely on my overdraft to cover necessary bills. I was sure I would find employment soon as I have never been out of work for very long. What I got was an extremely sneering letter offering no sympathy and which was quite accusatory in the sense that I was told it is my responsibility to sort myself out and it is not their problem and that they were already being very generous. I couldn't believe how harsh the letter was and it actually made me cry being spoken to like that and I did make a complaint but guess what? I never heard anything back. They also kept sending me letters every week advising me to take a loan out with them and and I mean EVERY week. They also said that because I was already a Nationwide customer, they would offer me a special rate. So I decided to take them up on their offer and when I got another of their letters for the loan I accepted and filled in some details. I was then called in to branch to discuss the loan further only I was turned down. When I asked why they advised it was because I was using my overdraft but I asked did they not see this when I was being sent the letters through the post that quite clearly were addressed to me and personalised to offer me a special rate? No apparently. . Their complaints procedure is very poor indeed and they do not take the time to actually care about their customers. I hate all banks and building societies to be honest. With Nationwide all they care about is getting their hands on your money and what you can do for them. When you need help and or need something from them, don't bother because you will get nothing in return.

07.05.2017
by dave

1 stars

terrible,

terrible,, branch in sawbridgworth closed weds and doesnt open till 9.30 thursdays and always late to open ! i pay cheques in using the atm, they dont get...Mehr

terrible,, branch in sawbridgworth closed weds and doesnt open till 9.30 thursdays and always late to open ! i pay cheques in using the atm, they dont get paid in to my account untill the next day sometime 2 days later ! will be closing my accounts and going to tsb i complained and they dont even bother to respond . reccomend everyone never to open an account with nationwide

06.05.2017
by Ravinder T yagi

1 stars

STAY AWAY FROM NATIONWIDE FLEXI PLUS …

STAY AWAY FROM NATIONWIDE FLEXI PLUS ACCOUNT. I had my luggage damaged during recent holidays, Nationwide declined my clame and ask me to go to...Mehr

STAY AWAY FROM NATIONWIDE FLEXI PLUS ACCOUNT. I had my luggage damaged during recent holidays, Nationwide declined my clame and ask me to go to airlines, that's reticulas. There worldwide travel insurance clearly stats it covers damaged luggage when you are on holiday but when it's time to pay for the clame they decline. I had had complain to financial ombudsman. Never ever going to open Nationwide FLEXIPLUS account and defiantly recommend every one to stay away from them.

04.05.2017
by Tim Pickles

1 stars

A warning to all FLEXPLUS account …

A warning to all FLEXPLUS account holders. They promote the phone insurance as providing a repair within 3 working days or a replacement phone. Its now...Mehr

A warning to all FLEXPLUS account holders. They promote the phone insurance as providing a repair within 3 working days or a replacement phone. Its now been 7 days and I have no phone. Why? well the excuses started with "no spare parts available", "busy" and then "couldn't repair fault" - but still they have done nothing about it. BUT they will accept a complaint and look at it sometime in the next 40 days. I had to pay £50 (so its hardly free insurance) and the idiots they pass the phone to are SBE in ashford - who have their own appalling review history. Tried complaining to NW but they have ignored complaints - even a phone complaint just gets passed to their idiot insurers. Twitter exchange got no-where so have resorted to emailing CEO. So advice is not to choose FlexPlus for phone insurance as it is a crap service that you MUST PAY FOR. Expecting NW to resolve, won't work. I'm a five year customer with mortgage, credit card, savings and currents with them - all that will now change because of their complete failure and contempt towards me.

04.05.2017
by Annie Johnson

1 stars

They left me with no funds and no support while travelling.

I am currently travelling alone in Peru for 6 months. I spoke to my bank before leaving and informed them of this. After 3 months I tried to withdraw cash...Mehr

I am currently travelling alone in Peru for 6 months. I spoke to my bank before leaving and informed them of this. After 3 months I tried to withdraw cash and my card didn't work. I tried my online banking to check the problem and this didn't work. I made a very expensive phone call to be told they had cancelled my card and reissued one to my home address in the UK. They offered absolutely no solution, just a 'it's part of our routine policy'. Leaving me stuck in South America with plenty of funds but no access to any of them, putting me in an upsetting and dangerous position. I am currently waiting on friends and family to send me money through western union and to pay £100 to FedEx the new card here. To say I feel let down is a complete understatement.

03.05.2017
by Jennefer Mellor

1 stars

I applied for a FlexDirect account on …

I applied for a FlexDirect account on line on the 25th January - after various phone calls, visits to branch and still not getting anywhere I wrote a...Mehr

I applied for a FlexDirect account on line on the 25th January - after various phone calls, visits to branch and still not getting anywhere I wrote a letter of complaint on 29th March - I received a response dated 5 April informing me they would resolve the issue by 26 April - well here we are 2nd May and still NOTHING - I will be going into the branch this week to close our existing accounts

30.04.2017
by martin

1 stars

Inept customer service

Inept customer service, savers not valued. You really have to fight for your rights. Twitter can be of help.

26.04.2017
by nick ussher

1 stars

Not impressed

Not impressed, only been with them 6 weeks but have my first ever black mark due to them, the guaranteed switch over failed and my mortgage payment was...Mehr

Not impressed, only been with them 6 weeks but have my first ever black mark due to them, the guaranteed switch over failed and my mortgage payment was missed, their attitude stinks, customer service didn't get back to me after I called, the final answer was to blame my mortgage provider and tell me to go to the financial ombudsman, rubbish!

26.04.2017
by BrianMcCann

5 stars

I come on here to leave a positive …

I come on here to leave a positive review and am shocked at all the negative reviews. I must be living in a different universe because they have been...Mehr

I come on here to leave a positive review and am shocked at all the negative reviews. I must be living in a different universe because they have been outstanding with me. I got a very competitive rate for £11000 consolidation loan when two other lenders I applied with turned me down (even though I do have a good credit score)! Today I called Nationwide to pay off a credit card and got through straight away, they were so extremely helpful and polite. My partner who already had a mortgage with Nationwide changed his mortgage deal from an impressive 2% down to 1.5% fixed for 7 years rate on Nationwide's own recommendation. And they even paid him £250 for the privilege. Nothing but outstanding. I think that to many people only ever want to whinge and whine when something doesn't go their way. And not enough people want to praise businesses for doing great.

25.04.2017
by Shoe25

4 stars

I think they are pretty good

I think they are pretty good. They get a bad review from a lot of people here but overall they are better than many of the banks

25.04.2017
by IAN FAIRBAIRN

1 stars

NATIONWIDE CUSTOMER SERVICE MUST BE ONE …

NATIONWIDE CUSTOMER SERVICE MUST BE ONE OF THE WORST I HAVE HAD TO DEAL WITH!

24.04.2017
by Matthew Woollard

1 stars

Messed up bank transfer for property purchase

Banked with nationwide for years and was generally happy until they messed up a payment when I was purchasing a property. After failing to make the...Mehr

Banked with nationwide for years and was generally happy until they messed up a payment when I was purchasing a property. After failing to make the payment they were a complete nightmare at demanding various pieces of evidence before covering any costs I incurred. In the end I didn't get all of the costs covered as it became too time consuming. Now looking to change banks.

22.04.2017
by Ray Hansen

5 stars

I broke my mobile

I recently had an accident with my mobile phone and called upon the insurance included in my bank account with Nationwide. The service provided was...Mehr

I recently had an accident with my mobile phone and called upon the insurance included in my bank account with Nationwide. The service provided was absolutely excellent and it only took a week for my phone to be returned to me. I would have no hesitation in recommending Nationwide to anyone. I was particularly impressed with the agent who first handled my call and who, having learnt that the breakage had occurred when I fell, asked if I had been hurt. In this day and age you don't normally expect that level of care.

22.04.2017
by Ian

1 stars

Their poor security allowed over £300 …

Their poor security allowed over £300 of fraud on my credit card. We discussed it within a few days of it happening. They agreed it was fraud. They...Mehr

Their poor security allowed over £300 of fraud on my credit card. We discussed it within a few days of it happening. They agreed it was fraud. They still tried to charge me £42.46 interest on the fraud. Nationwide used to have great customer service. Then they hired a CEO from BT Openreach. What were they thinking? I am in process of moving my credit card, and all banking services to other providers.

21.04.2017
by Adam Guilfoyle

1 stars

I wouldn't recommend joining nationwide …

I wouldn't recommend joining nationwide as bad customer service and would just like to earn money if you by putting you in debt

20.04.2017
by Laith Zayadine

1 stars

If I could leave zero stars I would

If I could leave zero stars I would. Worst bank I have ever dealt with in my life. Shockingly incompetent and negligent. 4 months and counting just to...Mehr

If I could leave zero stars I would. Worst bank I have ever dealt with in my life. Shockingly incompetent and negligent. 4 months and counting just to open a basic current account. Why on earth would anyone want to do business with a bank that employs illiterate staff and can't even get the basics right? Avoid. Like the plague.


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