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364 Kundenberichte über Nation Wide - Trustpilot


vor 2 Stunden
by Shoe25

4 stars

I think they are pretty good

I think they are pretty good. They get a bad review from a lot of people here but overall they are better than many of the banks

vor 2 Stunden
by IAN FAIRBAIRN

1 stars

NATIONWIDE CUSTOMER SERVICE MUST BE ONE …

NATIONWIDE CUSTOMER SERVICE MUST BE ONE OF THE WORST I HAVE HAD TO DEAL WITH!

vor 1 Tag
by Matthew Woollard

1 stars

Messed up bank transfer for property purchase

Banked with nationwide for years and was generally happy until they messed up a payment when I was purchasing a property. After failing to make the...Mehr

Banked with nationwide for years and was generally happy until they messed up a payment when I was purchasing a property. After failing to make the payment they were a complete nightmare at demanding various pieces of evidence before covering any costs I incurred. In the end I didn't get all of the costs covered as it became too time consuming. Now looking to change banks.


Mehr Bewertungen

vor 3 Tagen
by Ray Hansen

5 stars

I broke my mobile

I recently had an accident with my mobile phone and called upon the insurance included in my bank account with Nationwide. The service provided was...Mehr

I recently had an accident with my mobile phone and called upon the insurance included in my bank account with Nationwide. The service provided was absolutely excellent and it only took a week for my phone to be returned to me. I would have no hesitation in recommending Nationwide to anyone. I was particularly impressed with the agent who first handled my call and who, having learnt that the breakage had occurred when I fell, asked if I had been hurt. In this day and age you don't normally expect that level of care.

vor 3 Tagen
by Ian

1 stars

Their poor security allowed over £300 …

Their poor security allowed over £300 of fraud on my credit card. We discussed it within a few days of it happening. They agreed it was fraud. They...Mehr

Their poor security allowed over £300 of fraud on my credit card. We discussed it within a few days of it happening. They agreed it was fraud. They still tried to charge me £42.46 interest on the fraud. Nationwide used to have great customer service. Then they hired a CEO from BT Openreach. What were they thinking? I am in process of moving my credit card, and all banking services to other providers.

vor 4 Tagen
by Adam Guilfoyle

1 stars

I wouldn't recommend joining nationwide …

I wouldn't recommend joining nationwide as bad customer service and would just like to earn money if you by putting you in debt

vor 5 Tagen
by Laith Zayadine

1 stars

If I could leave zero stars I would

If I could leave zero stars I would. Worst bank I have ever dealt with in my life. Shockingly incompetent and negligent. 4 months and counting just to...Mehr

If I could leave zero stars I would. Worst bank I have ever dealt with in my life. Shockingly incompetent and negligent. 4 months and counting just to open a basic current account. Why on earth would anyone want to do business with a bank that employs illiterate staff and can't even get the basics right? Avoid. Like the plague.

vor 1 Woche
by Incognito

1 stars

Discriminating disable people

Applied for current account got accepted but proof of id and address needed. Cant come to branch because of my disability and yet they want me to comr to...Mehr

Applied for current account got accepted but proof of id and address needed. Cant come to branch because of my disability and yet they want me to comr to branch. Called customer service been told to send passport and proof of address. Sent passport and letter from electoral register Nationwide send it back saying they dont accept through the post But on the letter showing they do. They asked me to go to branch. So called them again and explained im 71 year old with disability nearest branch is around 16 miles from my location. They told me nothing we can do I have to come to the branch if I want my account to be fully open. So feel very tired and sick of people and organizations like that. Will.have to stay with current bank.

17.04.2017
by Teapot

1 stars

Another political correctness …

And another superflaws. Since when diversity can do math ...

14.04.2017
by Hatti

2 stars

Just really poor

I switched to them but in comparison to my previous bank they are really lacking. I opened an ISA alongside the new current account and asked them to...Mehr

I switched to them but in comparison to my previous bank they are really lacking. I opened an ISA alongside the new current account and asked them to transfer my old ISA to it for me and yet it has been over a week and they have tried to phone me twice, leaving a message to say that there is an 'issue' with my transfer but when I phone them they put me on hold and no one offers me any information. When I want to pay a contact from the app it won't let me without my card reader and several different passwords and checks, I haven't got much money in the account so all this fuss is just unnecessary and a waste of time, not to mention inconvenient if I forget to bring my card reader with me. Maybe these aren't great reasons to be annoyed but I just found my previous bank much better and will probably be switching back.

13.04.2017
by Salesguy777

4 stars

Great On Line Banking Facilities

Great On Line Banking Facilities. I have banked with Nationwide for over 20 years and would struggle to move elsewhere, their on line banking is the best...Mehr

Great On Line Banking Facilities. I have banked with Nationwide for over 20 years and would struggle to move elsewhere, their on line banking is the best I have seen and I have looked at others when making sure I am getting the best deal. In my experience they are one of the best at offering existing customers new deals and offers as long as you keep an eye on them and then request the change. I have no complaints.....

08.04.2017
by Andrew Caldin

1 stars

useless thay do not honor charge backs …

Useless thay do not know the meaning of Honor charge backs at all and thay forget what one department is doing with the other and you end up losing ! To...Mehr

Useless thay do not know the meaning of Honor charge backs at all and thay forget what one department is doing with the other and you end up losing ! To Honour Nationwide definition please note ! the quality of knowing and doing what is morally right. The are negligent because of there mistakes stay clear and find a better bank with a good customer service and one that will show a duty of care to its customers and not strip you or your money !

08.04.2017
by Tom Roche

1 stars

Poor service

Rang at 11.30 today : message given was "not taking calls" then system hung up. Happened on three occasions.

08.04.2017
by Ms P

1 stars

Lost £20,000 and can't be bothered to look for it

I've had my mortgage with Nationwide for several years and am now in a position to pay it off. Just over £20,000 left my bank no problem and should have...Mehr

I've had my mortgage with Nationwide for several years and am now in a position to pay it off. Just over £20,000 left my bank no problem and should have been with Nationwide the following day. Sadly Nationwide have no idea if it's been received or not, it hasn't shown up on my mortgage account, so I've been phoning to try and find out what's happened to my money. Nationwide staff are either not able or not willing to do anything to track the payment and have suggested I phone my bank (First Direct, not related in any way I know of to Nationwide ) to find out if Nationwide have received the money, I did question this and they repeated I should contact the bank the money has left to find out if Nationwide have received the money? Then they ask if there is anything else they can help with...no nothing else but I would appreciate help with my original query, where is my £20,000? I have just tried to check my mortgage account unfortunately it is not available. The Nationwide page is offering me the opportunity to open another account with them, I think I'll pass. If anyone from Nationwide reads this, please also note that mobile phones record missed calls. In previous correspondence you have claimed to have attempted to contact me as my mortgage term is due to end soon - as the only number you have is my mobile number and I've had the same number throughout the duration of my mortgage with you, this is a very obvious lie and customers, myself included, do not appreciate being lied to.

07.04.2017
by Tony Davison

1 stars

Nationwide Customer loyalty - I think not.

Customer loyalty, politeness - then it’s not Nationwide you want. Our family all have, shortly to be had, accounts at Nationwide. The ‘children’,...Mehr

Customer loyalty, politeness - then it’s not Nationwide you want. Our family all have, shortly to be had, accounts at Nationwide. The ‘children’, now ranging from 27 to 32 all had Nationwide accounts since they were actually children, so 20 odd years. My wife’s had one for longer and I’ve been with them for several years now. What really sticks in the gullet is an incident only days old. My son of 27, a thoroughly irresponsible adult with a dreadful job as a R&D engineer with Rolls Royce Defense Systems and having completed his education in the poorest possible way with M.Eng (Distinction) before finally sinking to an all time low by winning a scholarship to Imperial College and graduating with a M.Sc. So you get the picture - a no-hoper. Well,that is, according to Nationwide who refused to even tell him why they had declined his application for a mortgage which to me lacks simple common courtesy while playing God. This means it goes down on his record as a poor risk and can be looked at as such by any future lender. Having been with Nationwide since a child do they really think this is the way to treat long time customers? Fortunately HSBC saw things rather differently and gave him the mortgage without any fuss. As a family we too are seeing things rather differently and are moving our not insubstantial savings away from them - we deposit some 5k a month with them. Thank Heaven for ‘The Blog’!

07.04.2017
by shamil

1 stars

Horrible policy

Horrible policy, dont do it to yourself! Go with lloyds tsb or any other bank. Although the customer service team try their best, they dont really give a...Mehr

Horrible policy, dont do it to yourself! Go with lloyds tsb or any other bank. Although the customer service team try their best, they dont really give a care about your issues. Very flippant attitudes when you are stuck transferring money because of their rubbish banking policy. There is no flexibility and they do not care either. I am canceling my three accounts and moving over to Lloyds. I am sorry to ever have left you Lloyds, please take me and my thousands of pounds back.

04.04.2017
by Sukhi

1 stars

Their systems can't handle contactless …

Their systems can't handle contactless payments (Yes that includes Apple Pay). It can take up to 1 week for a contactless payment to be taken (They don't...Mehr

Their systems can't handle contactless payments (Yes that includes Apple Pay). It can take up to 1 week for a contactless payment to be taken (They don't tell you that of course because they want you to go into Overdraft (Crooks). At times it doesn't even come off your available balance!! They blame Visa when asked. Yeah aw right I believe you. I never had these problems with Santander or Halifax. Also when they do turn into bank which will happen soon. Thats why they make you sign a disclaimer. You wont get a windfull unless you had your account before 1997.

03.04.2017
by Daniel Smith

1 stars

FRAUDSTERS- AVOID AT ALL COSTS (seriously!)

Had the unfortunate experience of attempting to secure a mortgage with Nationwide.....I can tell you they are nothing but DISHONEST FRAUDSTERS. Made the...Mehr

Had the unfortunate experience of attempting to secure a mortgage with Nationwide.....I can tell you they are nothing but DISHONEST FRAUDSTERS. Made the application through an independent financial adviser, who recommended them as a good lender for people in our situation (first time buyers). All seemed to be progressing well, valuation paid for- and then came the bombshell. Apparently Nationwide had decided to decline our application due to an issue on my wife's credit file, but would not reveal what this was. Our adviser, bless him, was left (in his own words) 'embarrassed' by Nationwide's 'extremely unprofessional' approach. He advised us to get on to Nationwide right away for a refund of the valuation fee- a fee, which, in his opinion, Nationwide should never have taken from us before they had completed the necessary credit checks, which evidently they hadn't done before relieving us of our valuation fee. Rather than go through the undoubted agony of trying to get sense out somebody at a call centre, I went directly to my local branch (High Wycombe). I should point out that I was an existing Nationwide customer of some 10+ years (savings) and never had an issue. Spoke to a helpful lady (possibly the only helpful person in the whole sorry enterprise?!), who allowed me to use the phone in branch to speak directly with the mortgage team. The person I spoke to first agreed that they would refund the valuation fee (£350) , before changing their mind- in the space of less than one minute?!. When I asked to speak to somebody more senior, I was informed by the person on the phone that there was 'no point'!. When I asked whether, in fact, the survey had actually taken place, I was informed that....'perhaps it had been, perhaps it hadn't'!. When I pointed out to this lovely individual that it was my money that had been spent on this exercise, and I had a right to know what the Nationwide had actually done with it, I was promptly hung up on! Being somebody that can take a hint(!), I promptly went to the counter to close my accounts. Lots of hand wringing from the senior person in the branch, lots of 'I do sympathise', and 'I can see where you're coming from', etc, but no actual practical action to try to remedy the situation. I have since been in contact with the Nationwide on many occasions to request repayment, this just results in me being passed from one clueless person to another, any request to speak to a manager either results in 'a manager won't be able to help you' , or being hung up on (after being on hold for an age!). I can only sympathise with others on this forum who have lost more than us, or missed out on a property they were trying to buy- all down to the Nationwide's incompetence/ dishonesty. Actually reading through some of the experiences on here, I'm left feeling that maybe we had a lucky escape, before we were fleeced of even more cash! So to anybody reading this, who may be considering having anything whatsoever to do with the Nationwide.....don't. Please, don't. But don't take my word for it, have a read through what (lots of) others have to say about THIS DISHONEST BUNCH OF FRAUDSTERS MASQUERADING AS A REPUTABLE INSTITUTION. You have been warned!

02.04.2017
by Mark Gregory

1 stars

AWFUL COMPANY

Terrible customer service Poor service Avoid.

28.03.2017
by Mr stephen yeates

1 stars

gangsters

tawful bank, extortionate charges off to santander , not much difference between them, back to putting the money under the mattress i think...

25.03.2017
by Jeanette

2 stars

Opening a current account.

I tried to open an account online but it was refused. I made a call to Nationwide for further information and an explanation and was told it was due to...Mehr

I tried to open an account online but it was refused. I made a call to Nationwide for further information and an explanation and was told it was due to credit check with Experian. As a long term member and already having a savings account with I sent a formal complaint. As per their email I contacted them again and wasted a few hours on the telephone as their was little communication between different departments and I had to repeat information I had already given. After being told I could be helped and completing another application on the phone, I was told that a further credit check would be made which is what the first refusal was based upon. (It would be up to me check that information Experian had at a cost to myself). I've not had this experience before and was not even looking for credit. I no longer feel I can trust Nationwide with any future investments as they did not show me the respect and loyalty due to their members.Individually the people I spoke to were friendly and polite but unable to help as they were unable to access the correct information.

24.03.2017
by Truth Site

1 stars

Frustrating way of banking

Tried to open an account online and after several server errors finally i managed to open an account but at the very end after congratulating me for...Mehr

Tried to open an account online and after several server errors finally i managed to open an account but at the very end after congratulating me for opening this account once again i got another server error and i was asked to call a number which i did. I was told that i had to take my passport to a branch (nearest one is 25 miles away from me)and they will also print a copy of their terms and conditions for me to sign. I went to the branch the next day, they had no idea what they were supposed to do and after over 1 hour of waiting there (I was told originally that this should take no more then 5 minutes to complete) finally they took my details and handed me their T&Cs to sign and i was told that i should receive everything (card, ac number, etc) within 5 working days. 2 weeks later i called them as i had not received anything and after over 1 hour waiting on the phone and being passed from department to department, i was told that my account was opened 'earlier today' and now i have to wait another 10 working days (2 weeks) to receive everything. This is not a caring bank, this is not a bank with which you could build a long term relationship, in short, they are everything that gives banks their well-deserved reputation in dishonesty, they assume your time belongs to them to waste with impunity.

23.03.2017
by Stan Salt

1 stars

Where is the money going

Why is it that Nationwide, who do not pay dividends to shareholders have some of the lowest ISA and bond interest rates going. Surely without the need to...Mehr

Why is it that Nationwide, who do not pay dividends to shareholders have some of the lowest ISA and bond interest rates going. Surely without the need to pay out a dividend their rates should be the best. Are they Inefficient Deceitful or just plain Greedy, it has to be one of these. It's looks as though Nationwide are only on Their Side not ours.

23.03.2017
by Jade M Whelan

1 stars

Useless unhelpful

Nationwide is a useless bank no help at all, lost my money because of them and they won't give my money back because my card got taken. Thanks you useless...Mehr

Nationwide is a useless bank no help at all, lost my money because of them and they won't give my money back because my card got taken. Thanks you useless bank

22.03.2017
by Rachel 'Rae Rae' Adams

1 stars

Not on your side

Their moto 'on your side' is just a bunch of lies!! I am definately changing banks

19.03.2017
by Sarah McDonald

1 stars

Wrong advice/Patronising Staff

I changed the date on which my mortgage direct debit was to be taken from my account from last day of the month to the 1st day of month. I have this...Mehr

I changed the date on which my mortgage direct debit was to be taken from my account from last day of the month to the 1st day of month. I have this morning received a letter informing my me mortgage is in arrears !!!! I wasn't worried as I know I had not missed a payment . I eventually found a contact number as the one on the letter was an answer service saying the office was closed, and was put through to the most patronising person I was ever made contact with . Apparently my arrears are due to changing my payment date to 1st of the month so even though I had made payment on 31st Jan another payment should have been made on 1st Feb . I was not advised of this as they did not make any attempt to take a second payment . I was told no matter what I am liable to pay this so called "unpaid " instalment which is due immediately even though they listened back to the conversation changing the direct debit and admitted I had not been advised I would have to make a double payment . This has caused me unnecessary stress an upset as I don't have the money to pay I have been in touch with the finance ombudsman who are advising as I am not accepting this treatment banks/ building societies have a duty of care to their customers. Very poor service and incompetent staff

11.03.2017
by Simon Williams

1 stars

Underwriters are truly incompetent.

Nationwides underwriters have breached our confidentiality, spent a week sending our documents to the wrong mortgage advisor, lost documents between their...Mehr

Nationwides underwriters have breached our confidentiality, spent a week sending our documents to the wrong mortgage advisor, lost documents between their own departments, will not except more more recent payslips which backup that my pay has risen during the eight weeks of slips they require and ignored a letter from my managing director confirming my wages. They are currently holding back our mortgage due to a payment mistakenly made to my wife's account which was immediately reversed. They had the evidence of this two weeks ago which one department signed off yet another department now says was never sent. Please I implore anybody who is considering using nationwide for a mortgage application to reconsider. Please Google nationwide underwriters and you will see that they have been voted the worst mortgage providers by UK mortgage brokers. I have only described a small amount of the misdemeanours of this woefully incompetent business and now as a result of their time wasting we are likely to lose the house we so desperately want.

10.03.2017
by Mike

1 stars

Beware

I applied for a mortgage with nationwide, the system wasn't excepting my details so there customer advisor kept trying resulting in them doing 8 credit...Mehr

I applied for a mortgage with nationwide, the system wasn't excepting my details so there customer advisor kept trying resulting in them doing 8 credit searches on my name. My Experian score was 999 and now dropped to 312. Totally ruin my chances of getting a good mortgage and will be seeking advise to get these searches removed due to there staff being clueless

09.03.2017
by Chris Tal

5 stars

Impressed with Enfield

Had two lovely experiences. Firstly yesterday by a lovely lady at the desk who was efficient and informative. She kindly booked me an appointment as she...Mehr

Had two lovely experiences. Firstly yesterday by a lovely lady at the desk who was efficient and informative. She kindly booked me an appointment as she stated there where better accounts for me, and today with Matt, who also helped me and gave me great recommendations. Thanks Enfield team!

03.03.2017
by Iain McLeod

1 stars

Just awful.

Had to wait 48 minutes for my call to be answered, only to be spoken to rudely. Will NEVER use this company again. AVOID!


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