Nation Wide - Unabhängiger Bericht

Alles, was Sie wissen müssen, bevor Sie Geld mit Nation Wide überweisen



Transferring a Large Amount Abroad?

Make the Most of Your Currency Exchange



Reviews powered by

407 Kundenberichte über Nation Wide - Trustpilot


vor 12 Stunden
by Nick Cox

1 stars

Nationwide Building Society Call Centre Hell

Nationwide Call Centre Hell Sitting watching the phone on speaker, now up to 8 minutes on a Tuesday morning just to get through to a major bank's call...Mehr

Nationwide Call Centre Hell Sitting watching the phone on speaker, now up to 8 minutes on a Tuesday morning just to get through to a major bank's call centre. Updated - got through and helpful person was to sort it. I was referred to another team. Updated - now 36 minutes in to call to simply get the right online account I applied for. Updated - call went dead at 43 minutes. Recalling - 6 minutes in and no answer yet. Now on phone for 3rd time of over 30 minutes simply to change account from FlexAccount to FlexDirectAccount. Kill me now!

vor 1 Tag
by Colette Griffiths

1 stars

A pain

A pain. Locked out of my online services, phone services and can't make payments because i use paypal and amazon. Phoned up and won't send me new card...Mehr

A pain. Locked out of my online services, phone services and can't make payments because i use paypal and amazon. Phoned up and won't send me new card unless go to bank myself which is miles away on my broken ankle. Frustrated with this bank and thankfully i didn't close down old account so moved everything back to them. Just ridiculous.

vor 1 Tag
by Florin Cocis

1 stars

This bank is a naigtmare.

This bank is a naigtmare.


Mehr Bewertungen

vor 2 Tagen
by Rich Bremner

1 stars

I too have had similar experiences to …

I too have had similar experiences to all on here. The faff involved in getting a person removed from a joint account was unbelievable. I complained then...Mehr

I too have had similar experiences to all on here. The faff involved in getting a person removed from a joint account was unbelievable. I complained then got an apology which was nice and decent of them. Until I discovered I needed a card reader to do anything online. I have applied for a new one and it never arrived after the apparent 5 days it takes. I complained about that also to be told it could take potentially 10 days, hmmmm. More odd explanations or funny excuses as to why I had not received new card reader, so currently I have 3 the 2 i applied for plus the one the kind manager has got on the way for me, possibly on the way, plus the one I can pick up from in branch if I'm that desperate. I am just very bamboozled to the point of Nationwide internet banking when I am required to constantly go to branch to get anything sorted. I do hear of Ombudsman to go to but as been advised that is when all other lines have been exhausted. However with so many poor reviews on here I would like to think all us joined together would have more luck in getting this bank to sort its self out. I have a letter inviting me to vote at their general meeting held on the 20th July, Thankfully I have a day off, I know its not far away but anyone interested in bringing their views along and make our feelings known I would hope could help to improve this banks customer service attitude. I am Rich Bremner of Ringwood on face book or richbrem1982 @gmail.com if anyone interested.

vor 4 Tagen
by edward holmes

2 stars

i have been with this building society …

i have been with this building society over twenty years and they were really good and helpful back in the day fastforward twenty years there call centre...Mehr

i have been with this building society over twenty years and they were really good and helpful back in the day fastforward twenty years there call centre is a joke if you make at least two complaints you will speak to team managers that will tell you to take your buisness to another bank managers that dont want to take calls and team members that arent intrested in helping the customers i made a complaint a couple of days ago and trying to find out what was going on about it but they keep saying they will call back when they dont the branch is only slightly better but not by much you will only get a smile and face contact if they are having a good day the call centre dont bother with unless its an emergency as they dont really care about the customer at all

vor 1 Woche
by William Clarke

1 stars

Utterly incompetent

Have held NW Gold Card for 14 years. Tried to make a purchase from Ebay online about 2am today - Card is linked to my Ebay account - never had a problem...Mehr

Have held NW Gold Card for 14 years. Tried to make a purchase from Ebay online about 2am today - Card is linked to my Ebay account - never had a problem before - but payment wouldn't go through, even though I'd used the card successfully at a pub for a meal 4 hours previously. Tried Ebay again - no good - so tried direct purchase with card - still blocked with no reason given and no opportunity to input my Verified by Visa password. Rang them up - card cleared for use - said to try in 5 min. Tried in 10 min. Still blocked. Tried 5 hours later still blocked. Tried again in Tesco shop 10 hours later. Still blocked! Rang again. Told blocked by computer as fraud prevention measure. Girl on phone had no idea exactly why re-blocked - computer decides these things! Now said unblocked but not crossing any fingers! What an appalling shower!! Have asked them to make it a formal complaint. Going to take my business elsewhere though.

20.06.2017
by TheSebi1412

1 stars

Greedy people!

Greedy people!! I came today to ask for an bank statement in order to use it for proof of address, and i was shocked and dissapoint that they really ask 5...Mehr

Greedy people!! I came today to ask for an bank statement in order to use it for proof of address, and i was shocked and dissapoint that they really ask 5 £ for it !! It was omg, ALL the banks offer free bank statement on requests... its a shame that this bank is so poor, and mostly is so disrespectful.

18.06.2017
by Jennifer Mccarthy

1 stars

Beware of this bank they are a law unto themselves…

Beware of this bank after suffering countless problems nationwide have now surpassed themselves .After telling them that a payment to avg internet...Mehr

Beware of this bank after suffering countless problems nationwide have now surpassed themselves .After telling them that a payment to avg internet security had been taken when not renewed. they investigated according to them and sent a letter stating that because it appears that I authorised this my account will be debited so because they think then they must be right , cant wait to be rid off.

17.06.2017
by Christopher Hann

2 stars

They screw up... a lot

Mortgage Review They screw up a lot. They don't apologise or compensate for the screw ups as they just seem to see it as part and parcel of the service.

16.06.2017
by Narrabeam

1 stars

Be wary of customer service and travel insurance

Made an on line complaint, received a stock answer. When I put the complaint in writing, received no reply. Also be wary of their "free" travel...Mehr

Made an on line complaint, received a stock answer. When I put the complaint in writing, received no reply. Also be wary of their "free" travel insurance. Extremely pedantic over very small claims. Refusing to accept that low cost airline flights are non refundable and they don't issue cancellation invoices. The quibble over small claims inspires no confidence if there was a major costly claim. So beware the Nationwide customer service & the free insurance may not be worth what you think.

14.06.2017
by Jamie Baldwin

5 stars

Definitely the Building society of choices

I switched to nationwide in late 2016 and first experiences I found everything a little overwhelming, if you needed money transferring you couldn't phone...Mehr

I switched to nationwide in late 2016 and first experiences I found everything a little overwhelming, if you needed money transferring you couldn't phone up and do so you had to do it with a card reader and online etc. After a few months I adjusted and I can honestly say now that I've been with nationwide only a short time, I won't be going anywhere else for an account. They have exceptional customer services that are understanding and informative. Along with this the fact I am in full control of my accounts means that I no longer have to worry what's coming out when like I did with other banks. The big difference I have found is that nationwide as a building society has a lot more of a personal approach to banking. If you are in need of an account with great benefits and a fantastic service that hasn't been disappointing at all since banking with them. Then I suggest you definitely give nationwide a try. In the past I've banked with TSB, Santander and Halifax, and I can't with confidence say that nationwide surpasses all main high street banks with ease with the service and quality of items on offer along with the exeptional staff.

13.06.2017
by Stigs

1 stars

I deposit the money on one of the …

I deposit the money on one of the machine outside the bank last Sunday. I check my balance 2pm following day and the money still not accounted. I rang the...Mehr

I deposit the money on one of the machine outside the bank last Sunday. I check my balance 2pm following day and the money still not accounted. I rang the branch and they said it will deposit by 5pm. I check after 6pm and the money still not there. I rang the customer service and they said they cant do nithing about that .And he said ring the branch aftet 9am. I was so upset. Thats why we didn't our mortgage at nationwide and we go to Halifax instead. I wont recommend nationwide bank in any kind of there business.

02.06.2017
by Lauren Alexandra Smith

1 stars

My partner has been with nationwide for …

My partner has been with nationwide for many years and had barely ever used any of their "services". When it came to a time when he needed to...Mehr

My partner has been with nationwide for many years and had barely ever used any of their "services". When it came to a time when he needed to request a bank statement he was told he would be charged for this, even though he already is charged for this account. I'm with natwest myself and have never had any problems, in fact they go above and beyond. I needed a bank statement sent to me from my natwest account as an emergency for our notice or marriage and mine was sent next day delivery free of charge. My partners never even turned up after being charged for the pleasure. After this he told them on the same telephone conversation while complaining about not receiving the bank statement, he would shut his account down after his wages had been credited in two days and they put a note on the system about this and when we went to withdraw his funds they wouldn't allow this as his account had been shut down. We had to wait 2 hours with a young child in the boiling heat to get his funds released with no apology. Appalling.

01.06.2017
by chantel

1 stars

never had a problem with this bank in 3 …

never had a problem with this bank in 3 years up until last week when i lost my bloody card!!! it was out of hours and i called to telephone banking to...Mehr

never had a problem with this bank in 3 years up until last week when i lost my bloody card!!! it was out of hours and i called to telephone banking to transfer funds to a friends account to be told i cannot do that and they dontn do it, it has to be a nationwide account. so my question was so what do i do in an emergency when i need funds and ive lost my card. i was told i have to do myself on line which wasnt a issue as i internet banked anyway!! i then attempted this... as always when doing online transactions i use my memerable data to log in. so now that i try to do this and set up new payees they refuse because they need me to verify my details through a card READER, bareing in mind i have NEVER HAD OR USED A CARD READER AND NEVER BE ASKED ONLINE!! ABSOLUTE JOKE IF YOU ASK ME!!! if your in a emergency and you have lost your card and carnt reach to a bank itself and want money sent to sombody else forget it!!! i told the man on the phone the bank is poor and the services are not great atall!!!!! i defo will be switching my account.

01.06.2017
by James Wolfe

1 stars

Will not transfer funds when promised.

Entered into a mortgage with nationwide in February, it's now the end of May (my completion date). Despite assuring me the funds would be in my account...Mehr

Entered into a mortgage with nationwide in February, it's now the end of May (my completion date). Despite assuring me the funds would be in my account the day before my completion date, they are still not available. When I call them for help they offer no explanation, only apologies.

27.05.2017
by Jackie Webb

1 stars

I am disgusted with your customer …

I am disgusted with your customer service. I have incurred charges which I cannot afford and because I ask for help last September and got a refund they...Mehr

I am disgusted with your customer service. I have incurred charges which I cannot afford and because I ask for help last September and got a refund they wont help me again. I am very stressed out and feel like life aint worth living so just to let you know nationwide you may have my blood on your hands

27.05.2017
by Chris Lewis

1 stars

Nationwide Simple Rewards a Joke!

I recently signed up for the Nationwide simple rewards offers, which gives you money back on certain companies when you use your Nationwide credit card....Mehr

I recently signed up for the Nationwide simple rewards offers, which gives you money back on certain companies when you use your Nationwide credit card. Sounds great! I made a simple rewards transaction which complied with all of the conditions and it did not track to offer money back. Checked the Nationwide webpage on how to report a problem and discovered that there is no way to contact Nationwide, there is supposed to be a page to " report a missed transaction" which doesn't exist. There is supposed to be a contact page from the help page, which again does not exist. So the Nationwide simple rewards appears to be a bit of a joke??

27.05.2017
by Stephanie Jones

1 stars

Poor service and rude staff

Took over a month to open my account, and it only got sorted in the end because I kept chasing. Called to make a complaint almost a month ago and despite...Mehr

Took over a month to open my account, and it only got sorted in the end because I kept chasing. Called to make a complaint almost a month ago and despite being told it would be handled within 10 working days and I would be called to resolve, 15 working days later I'm still waiting for a call back despite having to chase up last week too. All of the people I have spoken to have been incredibly rude and patronising, bar one man called Martin who was very polite. As a bank, some of the products seem fantastic but if they're incapable of dealing with issues, what's the point? These problems have caused me to be financially penalised and nobody is willing to deal with my enquiry. Obviously their tact for dealing with complaints is to ignore them and hope they go away. I have never dealt with such poor service.

26.05.2017
by Sue Rowley

1 stars

Mortgage Works

If anyone is planning to apply for a buy to let mortgage through Nationwide's Mortgageworks, please note, the application process takes 6 weeks not the...Mehr

If anyone is planning to apply for a buy to let mortgage through Nationwide's Mortgageworks, please note, the application process takes 6 weeks not the 7-10 days they promise. Do not use if you have a completion date in mind.

25.05.2017
by severin andreev

5 stars

I'm glad to be their customer

I'm glad to be their customer

25.05.2017
by J R

1 stars

I have been a member of this ' Building …

I have been a member of this ' Building Society' since March 1958 when it was named the ' Co-Operative Permanent Building Society' and a Mr Fiddemore used...Mehr

I have been a member of this ' Building Society' since March 1958 when it was named the ' Co-Operative Permanent Building Society' and a Mr Fiddemore used to call at my home and collect savings. The society is a Mickey mouse bank mainly because of the previous C E O Beale , who was only interested in gimmicks and was on par with the manager of the Co-Op bank , the only difference , Beale was never accused of taking drugs . You may ask why I do not move, I am nearly 80 yrs of age , born in the U K and served in the armed forces as a volunteer but apparently unknown to the authorities, I have no driving licence or passport and all my utilities are paid by direct debit. The ignorance of the staff has to be experienced to be beleived especially if you are an older person, it would appear the staff are the Dreggs of the U K education system . You input your security data before speaking to a member of staff then you are questioned again after waiting anything up to 20 minutes for a person to take your call .DO NOT USE THIS ORGANISATION . If you ignore this advice and have problems ,you do not have to accept their resolution to your complaint , move it to the ombudsman , they will try and buy you off.

24.05.2017
by Bobbyah

1 stars

Don't ever bother trying to open a …

Don't ever bother trying to open a current account with this bank. The most unprofessional service I have ever experienced. Was called out of the blue one...Mehr

Don't ever bother trying to open a current account with this bank. The most unprofessional service I have ever experienced. Was called out of the blue one evening by a lady who asked me to confirm a dozen details from my application to ascertain whether it was a genuine application. Are you kidding me. You want me to give out all my personal details to a stranger over the phone. And then what is worse I haven't got the approval to open the account. What a waste of my time. You are a joke. Hope you go bust you clowns.

21.05.2017
by Mark Lewis

1 stars

Totally uncaring and most UNHELPFUL …

Totally uncaring and most UNHELPFUL telephone helpline. Tried to pay balance of holiday on credit card as Tompson site declined it. Nationwide didn't...Mehr

Totally uncaring and most UNHELPFUL telephone helpline. Tried to pay balance of holiday on credit card as Tompson site declined it. Nationwide didn't update my new address so security questions were wrong So explained postcode was the error but Chloe on HELPLINE says cant tell you what failed but you only have 2 attempts and now you have to go into a branch to resolve. YES They're open now aren't they on Saturday night. They were told about my change of address and havent bothered to update their records in 12 months STAY WELL CLEAR of these. They dont help and BLOCK your card and leave you in miar. NIGHTMARE.

19.05.2017
by andy

1 stars

Poor customer services

Poor customer services , contradicting members of staff just a complete shambles.

19.05.2017
by icsafc

1 stars

Wow what can I say that hasn't already …

Wow what can I say that hasn't already been said. Anyone planning on getting a mortgage or remortgage please either look elsewhere or use your own...Mehr

Wow what can I say that hasn't already been said. Anyone planning on getting a mortgage or remortgage please either look elsewhere or use your own solicitor. This company uses a LMS as a middleman for breezeplus solicitors, please check trust pilot for breeze plus solicitors and you will see why I am reviewing nationwide. I have had a remortgage offer in place for 3 months and were due to complete 2/5/17 . I am still waiting to complete now! Nationwide don't want to know , I have made countless calls to lms who are terrible , they haven't got a clue

18.05.2017
by Kat

1 stars

Unethical scumbags

Unethical scumbags. They're nice to you when you have a lot of money but god help you if you fall on hard times. They seriously kick you repeatedly while...Mehr

Unethical scumbags. They're nice to you when you have a lot of money but god help you if you fall on hard times. They seriously kick you repeatedly while you're down. Took mine and my husbands overdrafts off us when we had separate accounts. They took his while we were on holiday. They took mine when I changed my mortgage. Very immature behaviour. Staff in branch are mostly ignorant and unhelpful. Avoid these vultures at all costs.

18.05.2017
by Nick

4 stars

Good choice for a current account

I switched to a Nationwide current account earlier this year, simply because the other high street banks seem to lurch from one scandal to another and...Mehr

I switched to a Nationwide current account earlier this year, simply because the other high street banks seem to lurch from one scandal to another and have an ingrained culture of dishonesty. Nationwide isn't perfect but at least seems to have its heart in the right place and to put customers first. Switch was handled quickly and with no problems, staff are helpful when I call them, and the online banking is fine. Would have given 5 stars except that at times it can take a while to get through to them on the phone.

18.05.2017
by Sam

1 stars

Horrific and rude!

Horrific and rude customer service, online banking log in is a joke and if I give any wrong information I'm locked out of my account for 60 minutes....Mehr

Horrific and rude customer service, online banking log in is a joke and if I give any wrong information I'm locked out of my account for 60 minutes. Cashier's are near on useless and won't bother to help. STAY AWAY FROM THIS BANK!

17.05.2017
by Paul Allen

1 stars

Words cannot describe how truly …

Words cannot describe how truly horrendous Nationwide BS Mortgage's are to deal with. From the quite frankly pathetic excuse of branch staff through to...Mehr

Words cannot describe how truly horrendous Nationwide BS Mortgage's are to deal with. From the quite frankly pathetic excuse of branch staff through to the untrained call centre staff who do not have a single brain cell combined. Use at your peril.

15.05.2017
by Damilola Tola

1 stars

Nationwide is the worst bank ever …

Nationwide is the worst bank ever everytime I shop online my money seems to disappear, the bank doesn't know where the money is and the company I bought...Mehr

Nationwide is the worst bank ever everytime I shop online my money seems to disappear, the bank doesn't know where the money is and the company I bought my stuff from didn't receive the payment. When you call the bank they tell you some stupid excuse, There security is cheap and they are very incompetent. DO NOT OPEN AN ACCOUNT WITH THEM


NEU!

Stellen Sie Fragen oder teilen Sie Ihre Meinung auf Nation Wide




Vergleichen Sie alle Optionen vor Ihrem nächsten Geldtransfer Jetzt vergleichen

Wichtige Angaben zu Nation Wide

Service-Informationen

Zeit, um ein Konto zu eröffnen -
Mindestbetrag -
Höchstbetrag -
Erforderliche Dokumente -

Firmeninformationen

Art des Service Providers Banken
Aktiv seit -
Firmensitz -

Kontaktangaben

Kontakt des Supports -
Geschäftszeiten -


Finden Sie den besten Anbieter für Ihre nächste Überweisung

Die Kosten für das Senden von Geld sind abhängig von dem gesendeten Betrag, den Ländern zwischen denen Sie das Geld transferieren und der Art des Transfers. Stellen Sie sicher, dass Sie vor jedem Transfer vergleichen, denn die Kosten ändern sich auch im Laufe der Zeit.

Lesen Sie Erfahrungsberichte über Unternehmen, die Geld transferieren

Erhalten Sie unabhängige Informationen über Unternehmen, die Geld transferieren, lesen Sie Kundenbewertungen, Schritt-für-Schritt-Anleitungen, Sicherheitsinformationen und häufig gestellte Fragen.



Proudly made in Switzerland

Global Impact Finance Ltd
Rue Etraz 4
1003 Lausanne
Switzerland


Mobile Analytics