vor 2 Tagen
So my mortgage 3 yr fixed rate expires next month so Nationwide phoned and wrote to me (misleadingly it transpires) indicating that in order to switch...Mehr
So my mortgage 3 yr fixed rate expires next month so Nationwide phoned and wrote to me (misleadingly it transpires) indicating that in order to switch rates I would have to come in and talk to a consultant in branch. So I dutifully drive in and pay for parking. So over 2.5 hours conversation snippets:- NW: [lots of busy keyboard activity] Oh you're in arrears ME: yes I have been on the phone to Nationwide several times. I've changed job and the manual payment last month through my own error went to the wrong account details. The money has bounced back to my account, and I have now paid as of yesterday last months mortgage. All been explained to your colleagues NW: oooo, can't rate switch you as your technically 2 months in arrears ME: I am not two months in arrears, stand order paid and I now get paid end of August and Nationwide have said repeatedly so long as I pay before end of month that's fine NW: ooh not showing payment, your two months in arrears, can't switch rate till you pay arrears. [cue more frantic tapping at keyboard] [now imagine over 2.5 hours repeating the above conversation over and over until eventually the lady concedes that once the paynent for previous month clears I will not be in arrears and can switch rates, but.....] ME: So can I set up a direct debit for the last working day of the month, my new pay day? NW: [pained look in face] noooo, not possible. No one allows that. Me: yes they do, it may not be universsl but it is possible. I already have such a direct debit set up NW: [very Gaelic shrug, coupled with a hint of a sneer] ME: OK I can't be bothered arguing, your system doesn't allow this so, I'll set up a standing order with hSBC for last working day of the month [I know this is possible bacause I have already set one up for my savings] NW: [cue by now familiar pained expression] ooooo, I'll have to go away and check I'm not sure a standing order arrives in our account the same day. [Consultant disappears for a good 20mins or more to huddle with her colleagues...I spend the time surfing the net on my phone looking for alternative mortgage providers] [NW returns sporting pained look] ok so no it takes 2 or three days to clear [ME] So your telling me if I pay by standing order I will be forever in arrears?! [NW] yes and that will affect your credit rating, badly [pained expression transforms to sneer] [ME] Thats crazy, I get paid end of month, I can't pay by direct debit because your system isn't up to it, and if I pay by Stading Order you'll trash my credit rating and fine me every month. [NW]. Well no one pays by standing order [Cue repeating conversation along same lines a few times] [Me, getting a little exasperated after 2 hours]. So what can I do? [NW] you could use faster payment [!?!!!!] [Me] right I'll do that, would have been good to know earlier, [Barely holding it together at this point]so when July clears in the next few days, I can switch? [NW] yes [Me] I don't have time to come in again [NW] oh no you can just do it online or over the phone [Me] [exasperated sigh, leaves the building I do now see the funny side
vor 2 Tagen
Very quick to answer a call to customer services and had an answer right away on both queries to my CC. Always managed my mortgage and changes to it...Mehr
Very quick to answer a call to customer services and had an answer right away on both queries to my CC. Always managed my mortgage and changes to it directly then and there either by phone or in person. Only negative would be their website is a bit clunky looking.
vor 3 Tagen
by Matt Kent
Excellent company and customer service. I can't recommend them highly enough. I have just opened an account for my Daughter and she is very pleased with...Mehr
Excellent company and customer service. I can't recommend them highly enough. I have just opened an account for my Daughter and she is very pleased with them too.
by Harry S
Just don't waste your time, there are better financial institutions than this. I only have a mortgage with them and only for the last 2 years. In this...Mehr
Just don't waste your time, there are better financial institutions than this. I only have a mortgage with them and only for the last 2 years. In this short time I have had to complain twice. The first didn't even get a reply at all and the second they said they had no evidence of my application so cant correct the over charge on my mortgages interest (=£100's) and as I am relying on their IT infrastructure to support my claim either they have a poor data system or conveniently don't keep records when the claim is against them. In contrast I have done my daily banking with both Lloyds and First Direct for over a decade and haven't had to complain once. I am not an habitual complainer BTW I really have very little time for this so it says something when I don't want to let something slide.
Trying to get a decision in principle online is a utter nightmare for first time buyers and I still don't have one over a week on. Nationwide online...Mehr
Trying to get a decision in principle online is a utter nightmare for first time buyers and I still don't have one over a week on. Nationwide online systems are so poor and confusing. Myself and my partner applied for a mortgage in principle and went though all the checks and at the end were taken to a page that stated how much we could borrow and then onto a page that looked like it was requesting information for an actual mortgage application. The top of the page showed a progress tracker that clearly highlighted we had a mortgage in principle and the next stage was to get a mortgage. Worried that we received no official looking document that said we indeed had a mortgage in principle, we e-mail Nation wide. After several confusing e-mails we were told that we do indeed have one. It was only until we had an offer on a house and made a mortgage appointment in branch that we chase up the fact we needed a mortgage in principle document so we could take the house off the market. A phone call revealed that we did not have a decision in principle as although we passed the credit checks, they wanted a bunch of documentation as we made an entry into a box that was not clearly labelled as a possible change of income, it simply stated changes in outgoings so we put in commuting costs. We supplied the necessary documents and were told we would hear in 2 days which was a Thursday by 1.30 so we ended up getting a decision in principle from Halifax for the estate agent that took all of 10 minutes. We still wanted to apply for a Nationwide mortgage. After they 2 days passed, we called them again and were told to wait another day and that they would call us. Friday we still hadn't had a call so we rang again and were told we would definitely have a decision by 3.30 on Monday. That time went yet again so another call and were told to wait yet another day. When they finally got round to seeing our decision in principle, apparently figures we had entered for student loans were wrong but were not told how, everytime I asked a rude lady just said they were wrong and not being at all helpful, I would guess it would be something to do with a decimal place. Our address was wrong despite nationwide grabbing it from our current account details and my partner shouldn't have apparently entered in a yearly bonus for a job hes stated on the application that he had for a year as you need proof of 2, which was not mentioned in any information when applying. The lady on the phone was unwilling to help us in any way and was very dismissive of the fact we entered everything in correctly as was asked and the problem was on their end. Worrying that we would not be able to go in branch and have a mortgage appointment that we made on based on the fact we had a decision in principle, we rang the branch and we were literally told, just have another one at your mortgage appointment though there will be another credit check though your credit ratings are fine so you should be ok. Having another hard credit check on our file could be so damaging, specially if Nationwide mess up again which I really suspect they will and we need to apply for a mortgage with another provider in the hopes the sellers do not pull out as nationwide are taking so long to get the issue resolved.
Hopeless. Tried to open an account and transfer from another bank. Never called back, items not sent, not very interested in having my account. Couldn't...Mehr
Hopeless. Tried to open an account and transfer from another bank. Never called back, items not sent, not very interested in having my account. Couldn't care less. Staff misled me and, on purpose tried to get my credit rating dropped. NASTY people.
by Ian Chamberlain
I'm amazed at all the negative reviews here. Their customer service is consistently better than any other bank I've used.
by Mark Rogers
the fat man on the previous advert was the correct advert for this bank, they are rude & will do nothing for you and question you when you want to...Mehr
the fat man on the previous advert was the correct advert for this bank, they are rude & will do nothing for you and question you when you want to take your money out "why do i want this much money?" what does that have to do with you nationwide that's none of your business left and have gone to Lloyds and Halifax much better, never ever get a bank account with nationwide and specially not if you're a student,
by Damon Howes
to anyone thinking of transferring from any other bank to Nationwide DON'T bother, apart from their interest rates they are shocking and I will be closing...Mehr
to anyone thinking of transferring from any other bank to Nationwide DON'T bother, apart from their interest rates they are shocking and I will be closing all four of my accounts tomorrow, As been left high and dry and in some awkward financial situations because of Nationwide denying access to my money. I will be going back to Halifax, as never encountered these issues with them.
by Maria Bastillo
I am absolutely shocked with the attitude of The Nationwide when I had a problem with my account. My son was able to gain access to my debit card and ran...Mehr
I am absolutely shocked with the attitude of The Nationwide when I had a problem with my account. My son was able to gain access to my debit card and ran up a bill of close to £500 on playstation. My direct debits were not being paid so I went into the branch and had some statementsort printed off to find to my horror page after page of playstation payments! I have been a customer of the nationwide for 35 years and this is very unusual for my account. No one got in touch with me..monitoring of your account is complete bs. .there is no monitoring. I am a single mother on minimum wage. I called the nationwide the next day to ask for some help. .they told me to contact playstation who told me to contact nationwide who told me to contact visa who told me to contact the security dept... talk about passing the buck! I will never advise anyone ever again to bank with them and as soon as I have cleared my overdraft will be taking my custom somewhere else, my daughters and sons accounts will come with me!
by Mark howard
Appalling company. Would give no stars if possible. Refer a friend scheme- not paid out for a full switch with all criteria met. We have sorted any issues...Mehr
Appalling company. Would give no stars if possible. Refer a friend scheme- not paid out for a full switch with all criteria met. We have sorted any issues out (there were no issues, only the ones they made up). Waiting months for payment, told its coming and then they reject again for no valid reason. If you want to experience anger, frustration and helplessness be free to join them. Anyone else stay well clear. Worst financial company i have ever used. Appalling.
by Jay Dean
A complete joke - Nationwide profess to be big on internet banking yet when you try to use their system they (Nationwide) CANNOT even send their one time...Mehr
A complete joke - Nationwide profess to be big on internet banking yet when you try to use their system they (Nationwide) CANNOT even send their one time code within reasonable time; average time was 4 hours permitting the code to time out. Furthermore when one attempts to contact them (after waiting at least 20 - 30 minutes, one is told they are doing everything they can to resolve their issue(s) - in my scenario, almost 1 week later and nothing has been done. Should not a large building society such as Nationwide have a exceptional internet/IT system with some of the best Technicians and engineers in practice? Also should they not have more call centre staff to deal with their call volume? Then there's problem you are only talking to an agent who is getting the brunt of the problem for the inadequate service of Nationwide, as they only have a job to do (answer the phones) To continue further, 70% of the reviews appear to be one star and Nationwide do NOT seem to care in the slightest! Shouldn't trying to navigate round your system with Nationwide be much less hassle? Maybe I'm wrong and their service is perfectly exceptional. However, for me I don't feel that way.
by Psychic sal
Would like to give zero stars PLEASE BE WARNED NEW CUSTOMERS. I WAS WITH THEM FOR OVER 30 YEARS AND THEY TREATED ME LIKE DIRT. PLEASE DO NOT GO TO...Mehr
Would like to give zero stars PLEASE BE WARNED NEW CUSTOMERS. I WAS WITH THEM FOR OVER 30 YEARS AND THEY TREATED ME LIKE DIRT. PLEASE DO NOT GO TO NATIONWIDE. GUARANTEE THAT THEY WILL TREAT YOU THE SAME. ANY OTHER BANK IS BETTER THAN THEM.
by Jamie Barton
First time buyer frustration. Having found an ideal property in my price range and saved a deposit I attempted merely to get a DIP in order to make an...Mehr
First time buyer frustration. Having found an ideal property in my price range and saved a deposit I attempted merely to get a DIP in order to make an offer on a property. The online application stated 60 seconds to find out. The first two attempts crashed / timed out yet left two hard checks on my credit score, which reduced it from 485 - 390. Eventually on the third attempt I reached the next page which stated I'd be referred to an underwriter and hear back in 72 hours. I've now been waiting over a week, phoned many times only to be told 'Yeah it'll take two days again, maybe three'. I wouldn't mind but I was only after a decision in principle at this stage. Performing 2 x credit checks instead of one means that if I'm unsuccessful this time my previously excellent credit score will now be too poor to try for a mortgage elsewhere despite no wrong doing by me and I'll waste another £8500 in rent waiting 12 months for my score to recover. Also I fear the house I want my sell soon to someone who banks with a better, more responsive business. I've been a customer of nationwide for over 14 years and thought they would be the quickest to get a DIP and mortgage from given that they can see how I've looked after my finances.
by Tanis Izabelle
Been with nationwide for over 10 years. Only really had the odd issue which has been resolved when I've raised it with them. Wish they had more branches...Mehr
Been with nationwide for over 10 years. Only really had the odd issue which has been resolved when I've raised it with them. Wish they had more branches where I am (Yorkshire), but I do most my banking via online and the app. Would have been 4, but pushed to 5 because of the staff, both in the call centre and branches. They have always been friendly, professional and understanding. Recommendations from them have generally been what's best for my situation rather than the building society itself and have a strong product knowledge.
by Jane davies
Very Very poor service. I have been in dispute with them for months. I have dealt with, initially with their customer services, then disputes, onto...Mehr
Very Very poor service. I have been in dispute with them for months. I have dealt with, initially with their customer services, then disputes, onto complaints and finally, final response. I got absolutely nowhere. What a complete waste of time. They have had me running round in circles. Don't deal with them unless you want stress. Any other credit card but not Nationwide.
by Zac Jones
Very disappointed with Nationwide, paid a cheque in via ATM at branch at 10.30am on Thursday (as they won't accept it over the counter if you have a flex...Mehr
Very disappointed with Nationwide, paid a cheque in via ATM at branch at 10.30am on Thursday (as they won't accept it over the counter if you have a flex Direct account), 24 hours later no sign of the cheque in my account, phoned customer service and after a wait and automated security, got through to the first advisor, she had no idea why the money was not in my account and put me on hold whilst she phoned the branch, after a wait I was put back to the start of the automated queue again, through to a second advisor , still no idea about the money on hold twice, asked for a manager who refused to come to the phone, eventually hung up, Rang back through to a third advisor who was, very apologetic, but again no idea, tried to phone the branch, but didn't have correct number, so advised me to go to the branch myself to find out. , On attending the branch discovered the cheque was still in the envelope behind the counter in a pile with others, waiting to be processed 26 hours later. Apparently the cashiers input them to the system manually when they have time, but you can't actually pay in at the counter - Pathetic Total waste of a morning chasing around after a large cheque that I thought was lost . Absolutely disgraceful service from Nationwide minus stars is more like it
Very bad telephone service - waited nearly 30mins only to told that the line was closing!!! Surely this large company is capable of some additional phone...Mehr
Very bad telephone service - waited nearly 30mins only to told that the line was closing!!! Surely this large company is capable of some additional phone staff!! If you rely on telephone service I wouldn't choose them
nationwide building society. 1. joe garner is over paid and he needs to go...asap 2. he has steered the society in a very commercial direction.....it...Mehr
nationwide building society. 1. joe garner is over paid and he needs to go...asap 2. he has steered the society in a very commercial direction.....it really is not mutual anymore. 3. its systems, staff and processes are just like any other bank 4. its IT staff seem to enjoy taking their whole website offline for long periods....as i write this its been down for almost 24 hours and even their own staff cant get into customers accounts....no other bank has ever done this to me!! 5. some branches have very good staff but anything you need online or on the phone can quickly turn to custard. 6. real mutuals with genuine value for their members still exist...leeds bs, coventry bs....ipswich bs etc etc.....nationwide staff are indifferent and incompetant....i suspect they are an army of de skilled cheap labour...and it shows !! 7. joe garner CEO...are you proud of the sentiment of many hundreds of your members here on trustpilot who rate you, the nations biggest mutual, so lowly out of 10. why dont you just resign?? mutuality bestows minimum value to members yet you have totally eroded this ethos and undermined the societies founding principles. even your loyalty products can be beaten elsewhere. stop conning all of us.
by James Edwards
Made the switch to nationwide, regretting it so far that's for sure. First of all my I waited weeks for the switch even though I was given a date for it....Mehr
Made the switch to nationwide, regretting it so far that's for sure. First of all my I waited weeks for the switch even though I was given a date for it. Only when I went in did I find out my application was cancelled for no reason. Got that sorted and told the £100 would be in my acc by 20th July and still no sign of that either. Pretty poor service overall
Please dont go near nationwide glengormley branch put in for a remortgage got approved then asked for additional document phoned advisor for clarification...Mehr
Please dont go near nationwide glengormley branch put in for a remortgage got approved then asked for additional document phoned advisor for clarification of the document left voicemails still no reply have to pay solicitors fees for nothing because of nationwide incompetence and they wont pay back the money i used for solicitor fees out of my own pocket!!! Please dont end up the way i did Paul
Terrible bank. They can not provide security of your money and the money keep constantly disappearing from your account. It happened multiple times with...Mehr
Terrible bank. They can not provide security of your money and the money keep constantly disappearing from your account. It happened multiple times with me, and after that they also charge you money when your account is in overdraft (because the money been stolen). So my account been in minus until I closed it. The customer service is terrible. Departments do not communicate at all. I do not recommend this bank to nobody. It was a mistake of choosing this bank. Branches are very far. I think it is few in South East London area.
Do not even go NEAR Nationwide even if you've had a HINT of bad credit. I had a DRO 6 years ago. It's now completely wiped of my Experian and equifax...Mehr
Do not even go NEAR Nationwide even if you've had a HINT of bad credit. I had a DRO 6 years ago. It's now completely wiped of my Experian and equifax account, yet nationwide won't offer me anything but a basic current account. They refuse to upgrade me to another current account so I can benefit from in credit interest etc. I've slowly rebuilt up my credit rating and now have an Excellent rated credit score. Nationwide STILL could offer me nothing but a basic account. I have now switched to halifax, got a Reward current account with them and got £125 from Halifax for switching. Nationwide need to move out of the dark ages and move with modern times and the modern outlook of banking which means that people once in a while will go through financial difficulties and will work their way out of it. The snobbery of Nationwide and the Branch manager who I dealt with was appalling. Steer clear, there are plenty of other high street banks offering benefits to people no matter their financial situation.
Open flex plus account in June 2017 on line. It took nearly three weeks to activate the account. Help line staff even did agreed with me that it is not...Mehr
Open flex plus account in June 2017 on line. It took nearly three weeks to activate the account. Help line staff even did agreed with me that it is not very clear. In July 2017 I got a letter that the monthly fee will go up to £13.00 from £10.00 a month. It is an increase of 30 %. On the top of this increase Nationwide cut down the benefits like appliances repairs etc. I rang Nationwide number and asked the person ( male) that I want to close my account. He told me that I have to go the branch to close my account. I asked him if I can closed my account on line ( account was opened on line ) . I was told I can close it on line but still I have to go the branch office to fill a form. Can some one believe in Leeds there is only one office that is in Leeds City Centre. I went to Leeds City centre branch , spend some money for car park. Closed my account ( no body asked me to fill the form, I could have closed it on line ) and after the deduction of £10.00 I was worse of £4.73 plus my parking fee of £2.00. The person on telephone line was very rude. What a service. Will not recommend any body.
Review for Nationwide Mortgage done online on Nationwide's public website, which I assisted a family member with and I am an experienced mortgage...Mehr
Review for Nationwide Mortgage done online on Nationwide's public website, which I assisted a family member with and I am an experienced mortgage professional, so know what I am talking about. I would honestly not give Nationwide any stars for their complete incompetence at servicing a mortgage application. They should really not be allowed to offer mortgages to the public. First their online application has flaws because it does not recognise all addresses and even though an address was manually entered correctly, on the review screen at the end of the application, it kindly removes part of what you entered, which creates problems later. There is also no area to enter additional details that are important for the underwriters to know - e.g. change of employer's ownership, hence different payslip format on the 3 payslips uploaded. Despite this, a letter with explanations on the address and change of employer ownership was also uploaded to them with other documents. This was completely ignored. A rather straight forward employed person application. There was absolutely no problem with any aspect of the applicant with credit history, salary or any other aspect, yet Nationwide and their hugely incompetent staff took 7 weeks to finalise the mortgage offer alone and by that time the home purchase and mortgage had been cancelled because of the hassles caused by them. They also kindly ignored the cancellation of the mortgage and still sent documents by post with their very late mortgage offer. Their complaints process is also pathetic, because nothing gets done, even if they say that it will by a certain time. An example of their incompetence is having different teams of underwriters that see different information and do not communicate at all and when there is any issue, no-one picks up on this and lets the customer know about it. Numerous times they had to be phoned up to ask them why things are not progressing and then they discover that their files show that they need another document or won't accept a document given to a branch that said it was 100% fine. Each time something is done they take a whole week to then look at your application again, as it goes to the back of the pile. When they have all documents and the full application initially and assess it all, they should at that stage ask for whatever further information they need, but not Nationwide. They ask then and the next week for more and the next week and so forth. There is absolutely no intelligence in their methodology. I chose them because their interest rate and upfront charges were low and because they are a building society and offer the same product transfers in the future to existing customers and new ones, which a lot of banks do not. That is all pointless, as their initial service in the first place is so pathetic and has forced this purchase to fall through and no doubt many more will suffer the same fate. I can tell you that many high street banks like TSB, Halifax, Natwest and Santander would have processed this mortgage offer in under one week and some of them in the space of two days, not 7 weeks. For your own sake, please do not use Nationwide for a mortgage. Still never received any proper apology or acknowledgement of any wrongdoing by them.
I've been with Nationwide for 20 years and now looking to leave, their service has gone massively downhill. Their bad service coupled with the bad and...Mehr
I've been with Nationwide for 20 years and now looking to leave, their service has gone massively downhill. Their bad service coupled with the bad and often wrong advice has cost me a lot of time and money, customer services have no interest and you get just a generic email back. Take your money and custom else where, I am.
by Anna Avery
I love nationwide. I got a text from Nationwide saying there may be fraudulent activity on my account - the account had been emptied before I even...Mehr
I love nationwide. I got a text from Nationwide saying there may be fraudulent activity on my account - the account had been emptied before I even realised I didn't have my bank card. I was devastated but Nationwide sorted everything out and I had all the money back into my account within a few hours. Just in time as well as I'm off on holiday tomorrow. Seriously good service and just another reason why I won't be changing banks any time soon. Thanks again.
by Frank Lee
ISA transfer still not done after 3 weeks. Excuses include:wrong account details sent, transfer rejected, provider's phone dead, provider not answering....Mehr
ISA transfer still not done after 3 weeks. Excuses include:wrong account details sent, transfer rejected, provider's phone dead, provider not answering. Some claims directly contradict others, so some are clearly 'untrue'. Nobody contacts me at any stage, even when they promise to after a chase up call. The team is based at Piper's Way, notorious useless customer service. Nowadays one cannot speak to the transfer team directly (I was told) but via a customer service intermediary, a bit like the old Chinese Whispers game, a recipe for frustration and cross-purposes. Front-line staff fine, back office people often arrogant, lazy nightmares. I'll be gone by Christmas.
by Alex Zapak
7 years ago they used to be so helpful and friendly and efficient ,that's why i stayed with them ,so what on earth happened ?! Now online banking is a...Mehr
7 years ago they used to be so helpful and friendly and efficient ,that's why i stayed with them ,so what on earth happened ?! Now online banking is a joke,customer service non existent . There is all new really awful sneering staff in Hammersmith branch now,they used to be so nice ,but not so now , it upsets my entire day to go there i simply hate it . But it's my nearest branch and since i am STILL waiting for a replacement card after 10 days ,there is nothing i can do but go into that hellhole .Turnaround for a replacement card used to be 3-5 days that has changed ,they have stopped my card several times randomly without any warning in the past few months for security and sent me replacement cards that don't work ,they never apologise or warn that they have sent bad cards ( twice!) ,that took ages to sort out and really messed me up . This time the ATM ate the card and i'm still waiting for a replacement 10 days later .The horrible staff in Hammersmith smirk at me and are incredibly hostile when i go in ,when I asked for 5 envelopes to separate my cash they gave me a hard time about it and humiliated me in front of other customers .2 of them ganging up to chastise me ! They made me feel like a criminal and embarrassed me about using their paper ,i pointed out that they could afford 5 envelopes when they CHARGE £5 !!!! for a bank statement .I cannot wait to get my new card so i organise my finances and leave this increasingly inefficient bank and it's bullying counter staff in Hammersmith My statement says i withdrew a large sum of cash twice in 2 days and i have no recollection o the second transaction which is also very odd .. Whatever you do DO NOT JOIN THIS BANK THEY HIRE HORRIBLE PEOPLE.
by Darren Lord Sugar Slade
Can't complain all good from where I am. Have a sizeable overdraft a good limit credit card, they seem to look after me. Fingers crossed they can help...Mehr
Can't complain all good from where I am. Have a sizeable overdraft a good limit credit card, they seem to look after me. Fingers crossed they can help with a hoose and some root canals in a couple of months :)
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