Nation Wide - Unabhängiger Bericht

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567 Kundenberichte über Nation Wide - Trustpilot


vor 18 Stunden
by Alun Gray

1 stars

I used to work for Nationwide in a call …

I used to work for Nationwide in a call centre so I have a unique perspective, I wanted to open an account as we got staff discount on the fee paying...Mehr

I used to work for Nationwide in a call centre so I have a unique perspective, I wanted to open an account as we got staff discount on the fee paying accounts. I took ID in they said we don't need it so I waited and waited but nothing, chased them up and was told I needed to take my ID in (again!) I did this waited still no card, so I ring they say we sent one confirmed my address each time I spoke to them. Anyway it turns out that they had managed to mash part of my address in with a lot of other parts of the same address and despite my confirming my address each time when going through security they sent several cards to this imaginary address. It took me 6 months to sort it out, I even went to a manager at one stage and asked them if they could help but they were not interested. The computer systems are 10 to 25 years out of date with recent tech and they are always breaking. All the company gives a hell about is the call handling time, they don't really care if you rush the call its all about average call time.

vor 18 Stunden
by R.SZ

1 stars

Hi all i dont know if you are familiar …

Hi all i dont know if you are familiar with nationwide 50 £ charges, wich is keep rolling in every month they put u in minus every month charge you 50£...Mehr

Hi all i dont know if you are familiar with nationwide 50 £ charges, wich is keep rolling in every month they put u in minus every month charge you 50£ disgusting . My next stage is the ombudsman ... i suggest to others to do the same with these rats . Roland

vor 1 Tag
by Jack Davies

1 stars

Over 20 minutes waiting for customer …

Over 20 minutes waiting for customer service to answer the phone before I gave up on them. New to nationwide and will be switching to first direct if...Mehr

Over 20 minutes waiting for customer service to answer the phone before I gave up on them. New to nationwide and will be switching to first direct if customer service isn't addressed


Mehr Bewertungen

vor 2 Tagen
by Seamus Cooley

1 stars

Absolutely terrible bank

Absolutely terrible bank, they take 40 mins to even answer the phone. Staff are ignorant and rude and the manager Amy wouldn't even take the call. They...Mehr

Absolutely terrible bank, they take 40 mins to even answer the phone. Staff are ignorant and rude and the manager Amy wouldn't even take the call. They lock your online bank account and to get it unblocked is a nightmare taking up your whole day. I will definitely be switching to a better bank as don't have the time

vor 2 Tagen
by Ian B

1 stars

Trying to arrange a remortgage

Trying to arrange a remortgage. Called and was on hold for 34 minutes then the line went dead. have now called back and have been on hold for 14 minutes...Mehr

Trying to arrange a remortgage. Called and was on hold for 34 minutes then the line went dead. have now called back and have been on hold for 14 minutes so far. Can someone please pick up the phone?!?!?!??!

vor 2 Tagen
by Geoffrey Ethelston

1 stars

I have been with Nationwide for years …

I have been with Nationwide for years but lately they have gone down hill,I will be moving bank

vor 3 Tagen
by George

1 stars

45 minutes on hold

45 minutes on hold, each day this week. Still havent got through after three days of trying. There are plenty of people out there looking for work, employ...Mehr

45 minutes on hold, each day this week. Still havent got through after three days of trying. There are plenty of people out there looking for work, employ somebody to answer the phone!

vor 3 Tagen
by dafydd Jones

1 stars

how is this an award winning online …

how is this an award winning online banking system - it should be a no stars review but that's impossible

vor 3 Tagen
by Jason Hines

1 stars

Been with Nationwide for years now

Been with Nationwide for years now, the problem I have is their banking app. It crashes all the time and has maintenance more than any app I've ever...Mehr

Been with Nationwide for years now, the problem I have is their banking app. It crashes all the time and has maintenance more than any app I've ever known. It's 2018 soon........sort it out guys!!! When millions rely on a service it should be sorted. Maybe sack your tech team and get some new people to take control because its a fxxxing joke.

vor 3 Tagen
by A chouder

1 stars

40 min ON HOLD AND STILL NOT GOT …

40 min ON HOLD AND STILL NOT GOT THROUGH!!

vor 5 Tagen
by R Reece

1 stars

I am thinking to switch banks

I am thinking to switch banks Nationwide are awful always having maintenance every weekend plannned or unplanned and had to send money a few times and...Mehr

I am thinking to switch banks Nationwide are awful always having maintenance every weekend plannned or unplanned and had to send money a few times and once it was an emergency nation wide let me down and they couldn't even answer the phone within 39 minutes had to Wait nearly an hour just to tell me they can't transfer money for.me in emergency situation and even if its the banks fault I can't do it my self. They have been crap service for 6 months straight. And I'm guessing if they try to improve they might get worst instead.

vor 5 Tagen
by Mariana Iovanel

1 stars

They take a long time to sort out an …

They take a long time to sort out an issue over the phone.

08.12.2017
by Marco Robinson

1 stars

I'll honestly be moving from Nationwide …

I'll honestly be moving from Nationwide asap. The phone answering times have been abysmal and totally unacceptable for atleast 3 months or more now. When...Mehr

I'll honestly be moving from Nationwide asap. The phone answering times have been abysmal and totally unacceptable for atleast 3 months or more now. When I brought this up to the customer service staff they told me they are training new people currently and gave me some nonsense about how they are sure I can appreciate how it takes time to train people up etc. Obviously they know they are under staffed and realise it's an issue, otherwise they wouldn't of been telling me they are hiring new staff but that "they're not ready yet, as they're still being trained". Truth is I was told that 3 months ago and I called up today and the same old 20-40 minute wait time to get through and it was the same the other day when I called, clearly it's made no impact. If you can't ring your own building society to get through to them in a sufficient time and are instead waiting between 20-40 minutes or more, then they don't deserve your money and are not even providing the most basic customer service with an efficient support line. They also seem to think it's normal which is bizarre.

08.12.2017
by Adam Bignell

1 stars

Utterly abysmal at answering the phone

Utterly abysmal at answering the phone. Doesn't matter what time of the day there is always a minimum of 15-20mins wait. Also reducing my overdraft as...Mehr

Utterly abysmal at answering the phone. Doesn't matter what time of the day there is always a minimum of 15-20mins wait. Also reducing my overdraft as apparently I don't earn enough, even though I earn more now than when I opened the account. Constantly getting passed around without getting any answers. I will be moving to another bank ASAP.

08.12.2017
by Jack Rice

5 stars

Can't fault the Staff!

Lost my card on the way to Tesco the other day and rang to cancel my card and they did straight away. Obviously I needed to eat so I had to go down to the...Mehr

Lost my card on the way to Tesco the other day and rang to cancel my card and they did straight away. Obviously I needed to eat so I had to go down to the local branch in leeds town centre and was greeted amazingly by a young lady called Jade, who welcomed me and then seen me waiting in the line for longer then she said I'd wait for so she immediately came over and solved my query herself and passed me money so i could eat. Was great Thankyou so much Jade. Only down fall is I had to change the address for my card due to university which will take a Bit longer but Jade assured me she will keep an eye out on this. Great staff. Even in back home in Bolton, the staff are superb and extremely welcoming and polite and really funny. The staff in Bolton are fab, especially the ladies who greet you at the door. Full of help and great to chat too, felt like they were one of my actual friends!

06.12.2017
by m quant

2 stars

where is my replacement debit card....!!…

Ordered a replacement debit card in September 2017 to have con tactless one. never received it. as it is only used for certain things I forgot to follow...Mehr

Ordered a replacement debit card in September 2017 to have con tactless one. never received it. as it is only used for certain things I forgot to follow up. Beginning of Nov. ordered it again - told 10-14 working days. Called into branch to inquire about not receiving the card. only to be told it should be with you shortly...nobody wanted to help track where or what date it was sent. Tried to get a mini statement this week and card has been blocked. Spoke to customer care person and was told. The new card hadn't been activated ..so old one is blocked.after telling her that I hadn't received it. I lodged a formal complaint and was kept waiting all afternoon for a call back from the manager but hey ho he/she was in a meeting all afternoon.- was informed at 5pm by the customer care person..... Is there any customer care...?

02.12.2017
by Iain Lecky

1 stars

Long call waiting times

I've had credit card fraud. Called the fraud line... waited for 15mins, then they transferred me to another team, another 22mins waiting... I called...Mehr

I've had credit card fraud. Called the fraud line... waited for 15mins, then they transferred me to another team, another 22mins waiting... I called nationwide 3 times this week and call times were all over 20mins. Unbelievable poor service, especially when fraud is a sensitive issue.... (Post November 2017)

02.12.2017
by Martin Roberts

1 stars

Bridgwater Branch Staff

Nationwide Bridgwater Branch Staff totally incompetent failing even simple task of faxing paperwork to head office causing me to have to take time off...Mehr

Nationwide Bridgwater Branch Staff totally incompetent failing even simple task of faxing paperwork to head office causing me to have to take time off work losing wages as they would not rectify their mistake over the phone. This is not the first time Bridgwater Branch has failed to do the simplest of tasks.

29.11.2017
by Jax

1 stars

STEPHEN UDEN, Nationwide, Livingwage - GMB trade union has previously protested over the hypocrisy

STEPHEN UDEN - living wage GMB trade union has previously protested over the hypocrisy leftfutures...Mehr

STEPHEN UDEN - living wage GMB trade union has previously protested over the hypocrisy leftfutures org/2016/04/nationwide-building-society-and-stephen-udens-invisible-people/ not to mention all the unresolved complaints below...

29.11.2017
by for your order

1 stars

Been using nationwide Stockport for a …

Been using nationwide Stockport for a year now. Staff are fake and rude one, in particular, is very unfriendly. and you never feel welcome. We spoke about...Mehr

Been using nationwide Stockport for a year now. Staff are fake and rude one, in particular, is very unfriendly. and you never feel welcome. We spoke about her to a member of staff on information desk and said both myself and partner were closing our accounts immediately. instead of asking is there anything he could do to help he smirked, said. oh, I am sorry to hear that and found it amusing as he walked away. And couldn't care less that they were losing two customers. I will never set foot in any nationwide branch again after this as we also had a bad experience at the Ashton-under-Lyne branch. Seems it's their policy to make customers feel unwelcome.

29.11.2017
by gordon gourlay

5 stars

I have been a customer for over 15 …

I have been a customer for over 15 years, the service has been very good , anytime I have spoken with staff at the glenrothes branch they have been very...Mehr

I have been a customer for over 15 years, the service has been very good , anytime I have spoken with staff at the glenrothes branch they have been very helpful and professional. I had my account hacked years ago and they had replaced the money stolen without me contacting them, their security department staff were also very good. I have and still do recommend them to others.

26.11.2017
by davedtj

5 stars

flexaccount

flexaccount , : excellent very efficient service , online banking and mobile banking excellent ,, phoned online banking , 3minutes answered , excellent.

25.11.2017
by Larry Cassidy

1 stars

Fraudulent bank

Worst bank ever. I deposited over $8000 and they locked my account. I submitted identity verifying documents 3 times and still locked. The customer...Mehr

Worst bank ever. I deposited over $8000 and they locked my account. I submitted identity verifying documents 3 times and still locked. The customer service agents keep promising a supervisor is going to call me back but still no call. I've had to contact the issuer of my checks (the va as in the government) to see if they can take my money out of this account and reissue my check. Thus place is the biggest fraud I've ever dealt with in my life.

24.11.2017
by customer

1 stars

Money laundering location of choice!

I reported to this bank that one of their customers, Christopher John Xuereb, has been defrauding dozens of people on Facebook through fake ticket sales...Mehr

I reported to this bank that one of their customers, Christopher John Xuereb, has been defrauding dozens of people on Facebook through fake ticket sales and funneling the money into his Nationwide account. They did absolutely nothing to stop this activity. This is a great place to bank...if you are a criminal.

24.11.2017
by Carrot Cruncher

1 stars

Gone downhill big time

So bad they dont even respond to complaints on here

22.11.2017
by KG Godalming

1 stars

Old leaving client because of poor service

I'm moving from Nationwide after over 10 years of being with them. I recently had to make a complaint because of a data protection breach which i was...Mehr

I'm moving from Nationwide after over 10 years of being with them. I recently had to make a complaint because of a data protection breach which i was assured wasn't serious but i have no confidence in their process or systems the online banking service/security is a joke. Compared to the bank I've moved too they are years behind in on-line security, and when things go wrong the call centre is clearly undermanned by what only guess are temps.

20.11.2017
by karen bruce

1 stars

Nationwide have recently been running a …

Nationwide have recently been running a promotion that if you recommend a friend you will get £100 credited to your account if the friend completes a...Mehr

Nationwide have recently been running a promotion that if you recommend a friend you will get £100 credited to your account if the friend completes a switch to Nationwide. I was recommended by a friend and switched my account to them. When neither my friend or I received the £100 in the 30 day time-scale I rang them and found out I didn't qualify! I'd read the terms and conditions very carefully and was baffled. They told me I'd already received a payment from them for switching my account to them in 2015 and subsequently leaving them in 2016. The fact that I'd benefited from a switch so couldn't benefit again was never mentioned anywhere in the terms and conditions! All they told me that it was referred to in some Q and A page. They were making it up as they went a long, the crux of the matter is that it wasn't part of the terms and conditions! They also should have mentioned that I didn't qualify before they processed my application. They have been very dishonest in supplying misleading information.

20.11.2017
by Mike Turner

1 stars

Shocking customer services been on hold …

Shocking customer services been on hold for 1 hour 20 minutes because they blocked a card I was making a legitimate transaction on. Use another building...Mehr

Shocking customer services been on hold for 1 hour 20 minutes because they blocked a card I was making a legitimate transaction on. Use another building society this one is ridiculous

20.11.2017
by Mr. Cox.

4 stars

Basildon branch.

Nice branch,usually quick service,very efficient,nice staff,atms always seem to be working ok,really good,wish all banks were like this.

19.11.2017
by Sumita

2 stars

I have just opened a current account …

I have just opened a current account with Nationwide and I'm in the processing of transferring my account over from my current provider. To-date the...Mehr

I have just opened a current account with Nationwide and I'm in the processing of transferring my account over from my current provider. To-date the experience with Nationwide has been diabolical. The staff are very helpful and have done what they can but the governance and servicing structure is appalling * Account opening correspondence is incoherent and badly written. particularly with the setup of online banking. There is also too much paperwork (seperate letters for welcome, digital, telephone, debit cards, overdraft etc) * The time it takes to receive the card reader is far too long. I opened the account on 4 Nov and received the card reader 16th Nov. The card reader received was defective * I've set up a regular saver account (or at least I thought I did) and was told I'd receive an email. Usually for most online transactions this is virtually instantaneous - not with Nationwide. Also, there was no sign of the new account on my online accounts overview. After a bit of searching, I found it takes 5 days to appear on Nationwide online banking - with my current provider it was about 24 hours. * Internet banking is less than intuitive and onsite navigation is not brilliant. Accessing the site has also been problematic * Telephone banking called customer service to try and make sure that at least the account was setup and waited over 30 mins before the call was answered. I'm seriously wondering if it's worth switching even with the 5% interest as the experience is so bad



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