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5 Kundenberichte über Lloyds - Trustpilot


16.12.2015
by Nigel

2 stars

not the best

not too bad rates customer services not that Brilliant

03.04.2016
by Kolja Rodici

1 stars

LLOYDS BANK STOLE MY MONEY

LLOYDS BANK ISLE OF MAN off shore stole my life savings accounts with around 62 000 pounds on it which I saved over period of last 25 years ...nobody...Mehr

LLOYDS BANK ISLE OF MAN off shore stole my life savings accounts with around 62 000 pounds on it which I saved over period of last 25 years ...nobody bothered to explain ...did a complaint twice every time my predicament got even worse..customer service basically read my letter of complain back to me ?!!!..how crazy is that I complained that I can not access my accounts because they got restricted and asked for explanation WHY THEY GOT RESTRICTED AND INVESTIGATED FOR MONTHS TO NO END only to be told by complaint person that she investigated the matter and she CONCLUDED my access to them is not possible because they are restricted ?????....crazy...like MONTY PYTHONS skeet...second time around she just outright lied about the matter saying that actually one account was not restricted so it GOT closed down (lie)that other two been restricted all along (another lie I manage to get some money out of one of the accounts and WAS TOLD THAT IT WAS NOT RESTRICTED by the person doing transfers )..she does not even read her own replays ???.....now my accounts are in limbo I HAVE NO MEANS TO CHECK BALANCE over the phone or internet and even mail statements stopped .

13.01.2016
by R.R.

1 stars

FRAUD DEPARTMENT IS A MONKEY WITH A COMPUTER!

Dear Online Public...... My online banking had been suspended (Krishna knows why?).......so I phone the uncooperative Lloyds Fraud Team as requested,...Mehr

Dear Online Public...... My online banking had been suspended (Krishna knows why?).......so I phone the uncooperative Lloyds Fraud Team as requested, and here is how things went: Round 1: Phoned LLOYDS FRAUD TEAM and spoke to EDDIE, who took me through security and the three questions from my credit file. Answered said questions (without multiple choice).... mortgage provider, maiden name (well, another name I have been known by) and my age on my next birthday. Funnily enough, I didn't pass security and she told me after making me wait for 21 mins on the phone on an 0845 number, that I now had to go to a bank with my photo ID. Furious!! Plus the fact she didn't seem bothered to help or explain things to me after this point and repeated the same phrase she was obviously being shown to say on her computer. Round 2: Phoned back 20 seconds later.... and spoke to GEORGE. Again, went through security and answered three questions from my credit file (this time got the option of multiple choice, WHAT?). Funnily enough, my mortgage provider (same as Round 1), my maiden name (well another name i have been known by, but same as round 1) and now name someone I live with (different question). I passed and my online banking was unlocked! When I mentioned to him about the phone call with Eddie before (not being able to get into my account with the same two questions as this time and no multiple choice) he then says he shouldn't have allowed my online banking account to be opened (even though he got me to log in and check it worked, and it did!), because I had spoken to Eddie before, suspended it again and asked me to go into branch with ID. In the words of Nan "What a load of old......LLOYDS" Now i've been with Lloyds (hate to say) for 25 odd years, when I go in tomorrow morning I am going in to escalate this somehow, to make sure that the one monkey, who got it wrong out the two and who Lloyds bank pay to secure my money from fraudsters even away from myself, is taken and shot over the PC they have been taught to use. Unless I got my age wrong on my next birthday (which I would bet my house on I didn't, because my son was there listening at the time), I can't see how on hell's door I didn't pass security during round 1. When this is resolved it will be time to finally get my son to help me move my bank to someone better.......I hope more people do the same, when given lemons and a monkey to make the lemonade. Showing Lloyds, that even when the government didn't shut you down (as they should of) in 2008 for your F**K up during the last financial crisis, people can show you it's time for you to change your game and that you are not infallible. Sorry Joe Public (reading this review), this is long winded but this scenario happened before (again with Lloyds) to me a while ago and i put it down to a one off. But twice, is a P**S take from your "ANTI-FRAUD" department! Happy banking people and if not, change banks......! Wrathful from Worcestershire! :-)



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