Lebara Money - Unabhängiger Bericht

Alles, was Sie wissen müssen, bevor Sie Geld mit Lebara Money überweisen




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55 Kundenberichte über Lebara Money - Trustpilot


08.06.2017
by Daniel Tan

5 stars

Best Rate and Excellent Usability.

Best Rate, Excellent usability. One of the best in the market for Money Transfer.

05.06.2017
by Joginder Sidhu

1 stars

Stay away from Lebara mobile

Stay away from Lebara mobile, lebara TV Box, Money Transefer, I have lost my money with LebaraPlay Hindi TV Films £125 Please Please Run away if see...Mehr

Stay away from Lebara mobile, lebara TV Box, Money Transefer, I have lost my money with LebaraPlay Hindi TV Films £125 Please Please Run away if see Lebara offers From me not even ONE STAR Thank you

29.05.2017
by Mahmud Hasan

1 stars

Inefficient

Made me wait 7 days with no success. Very disappointed.


Mehr Bewertungen

23.05.2017
by Robert Grant

1 stars

Issues with the old Lebara money system

I used Lebara money when it was a dual mastercard system. They changed there website and business model completely. No warning. No Email. Nothing. First...Mehr

I used Lebara money when it was a dual mastercard system. They changed there website and business model completely. No warning. No Email. Nothing. First I find out is when I want to send money abroad. I sent money to my card from my bank ( £125 ) then went to log in an tranfer it to the other card. Completely new website. business model. no legacy login or help for redundant customers. I then go to bank. Card has been cancelled. Phoned lebara money and told I have to email some address... from which i get one sentence emails. Then an email saying the money is being refunded to by bank account. It doesnt happen. I write again... no reply

20.05.2017
by Mahmud Hasan

1 stars

Used Twice, Very Shady

When I sent money first time, everything was OK, then the second time they blocked my account without any warning, the App prompted me to call my card...Mehr

When I sent money first time, everything was OK, then the second time they blocked my account without any warning, the App prompted me to call my card provider. Both card I tried were all good. Rang Lebara customer service, they said the reason was security concerns. They said they are trying to protect my account. And I don't see the logic behind it. I tried my own cards. One person can have different debit card. Apparently if you use different debit card system declines card automatically. My complain is the lack of transparency, first of all don't prompt customers to go to their bank while fault is in your system. Second of all if you are soo concerned about my security then inform me somehow, you have my email and contact number. That's not all, they are not manually unlock your account by overriding the system. A company that handles the whole process this inefficient way tells a lot about its security weaknesses. So don't bother trying Lebara money. Inefficient service and you will either risk your hard earned money. Also you might end up being in a riddle and worry about where your money went. Read all the reviews how inefficient they were with certain people and played with other people's money.

12.05.2017
by Poornachander Soma

1 stars

HI Lebara Team

HI Lebara Team, Can you help me understand below math. You send £1000.00 Fee £5.00 ZERO FEE OFFER -£5.00 INTRODUCTORY OFFER -£10.00 Total £990

04.05.2017
by Carlos Trejo

5 stars

Excellent usability

Excellent usability. GS SF quality. Keep it up!

04.05.2017
by Ted

5 stars

Super easy to make money transfer

Super easy to make money transfer

04.05.2017
by Pao Barrios

5 stars

Amazing Fx rates!

Amazing Fx rates!

04.05.2017
by Ranjan R

5 stars

Best exchange rate and transaction fees

I have used Lebara Money transfer multiple times,their exchange rate is great with delivery on time.

04.05.2017
by Divesh Chandiramani

5 stars

Best Money Transfer Service!

Great experience and best exchange rate

21.04.2017
by P.Ashok Kumar

1 stars

Its been 10 days money didn't credited yet...

Made a transaction on 11th of april still money didn't credited​. When I mailed to customer service they said it is on hold as the ID proofs are not...Mehr

Made a transaction on 11th of april still money didn't credited​. When I mailed to customer service they said it is on hold as the ID proofs are not shared, but I haven't received any mail asking to submit ID proofs. Previously I made a transaction at that time i received an email to share my ID proof but this time it didn't. This is really frustrating

07.04.2017
by Pradeep

5 stars

Good Site

I have used this site to transfer money from UK to India few times.. First few months the rates were excellent - almost close the rate that we see in...Mehr

I have used this site to transfer money from UK to India few times.. First few months the rates were excellent - almost close the rate that we see in Google & the transfers were free... In the last few weeks the rates are slightly lesser, but still competitive. One suggestion is to track the status of referrals. After referring friends, I won't be able to keep checking with friends whether they have registered & started transferring.. If there is a page which shows such status, it will be helpful.

02.04.2017
by Ganesh Govind

5 stars

Better exchange rate

New customer, used their service recently. Got better rate compared to worldremit & transferwise. Money reached destination quickly. Five...Mehr

New customer, used their service recently. Got better rate compared to worldremit & transferwise. Money reached destination quickly. Five stars Suggestion: Any queries with respect to authentication, it is better to call the customer to explain instead of depending on email. Legal department sent query on my verification document but the mail was sitting in my junk item. Until I called them I didn't know that they were waiting for my response.

11.03.2017
by Sukhjinder singh

1 stars

Very poor service

I send money on 8th march it clearly said receiver will get money in 1 to 2 business days. I tried contacting customer service through email but they...Mehr

I send money on 8th march it clearly said receiver will get money in 1 to 2 business days. I tried contacting customer service through email but they don't reply back i don't know what is going on with my money even then do not provide us any contact number for customer service very disappointed i m stressed put where my money is right now.

03.03.2017
by MR SOUMYAJIT SENSARMA

1 stars

NEVER AGAIN.

I was recommended by a friend to use this service as they promised to credit an amount of £15 after the 1st transfer. I used the link he forwarded and...Mehr

I was recommended by a friend to use this service as they promised to credit an amount of £15 after the 1st transfer. I used the link he forwarded and the initial transfer process was smooth. The rate was quite attractive. But then the problems started. The £15 credit never came. After 3 followup mails and quite a few phone calls I was offered a £10 credit as a service gesture (sic) and they did make it sound as if they were doing me a favor. I should have stopped there itself, but guess I wanted to give a second try. So this month again I tried transferring and things became worse. After the money was taken from my account, I get an email from Lebara asking for my ID copy and it clearly said that without the ID they will not complete the transfer. This wasn't asked the first time. So, I immediately complied to their request and sent my passport copy. Next day I receive an email that my money is on its way. I was happy that things turned out OK. But alas. Another following mail came after 1 hour of the confirmation mail that my transaction is complete, stating Lebara is unable to send the money. No further reasons given. I was confused like any normal person and was forced to call them where a kind lady from the call centre stated that it was my fault that I mentioned the IFSC code wrong so the money was not transferred and will be refunded. But this will take in 3-5 working days. But why 3-5 working days ? "Its the process". The amount has been debited from my account the very moment I initiated the process of transfer but Lebara is more than happy to sit on my money, earn a float a return it only when they please. The site should have a check to verify whether the bank account number corresponds with the correct IFSC code. They should understand that not every one is a banker to understand the difference between a " ZERO" and "O". All the other sites have them (e.g: Transferwise). So, net net , I would advise strongly to NOT to use this money transfer service. If you really want a good rate, please try Transferwise. i have been using them for some time now. Their rate is nearly as good as Lebara but with way much better service and the transfer process is much faster. (it takes hours not days like Lebara).

23.02.2017
by Milan Saxena

5 stars

Fast service, better rate than my bank

Used this service recently for transferring money from British £ to ₹ Indian Rupee. Very fast and reliable service, got better rate than thre bank I...Mehr

Used this service recently for transferring money from British £ to ₹ Indian Rupee. Very fast and reliable service, got better rate than thre bank I had been using for quite some time, and got a £15 discount on first transfer when I signed up using link money.lebara. com/uk/en/raf/F6LHAT (referral through friend) Highly Recommended!

23.02.2017
by Sofiya Imran

5 stars

Amazing service!

It's a great service and is easy for people to use

23.02.2017
by AS

5 stars

Great experience, great product !!

I have used many different money transfer services online and i was very impressed with Lebara Money. Fast, I got my money on time, the rates are quite...Mehr

I have used many different money transfer services online and i was very impressed with Lebara Money. Fast, I got my money on time, the rates are quite good. I highly recommend it.

23.02.2017
by Arvind Raj

1 stars

Don't ever trust LEBARA's - Lock rate feature. It's an eye wash

i Locked a rate and Scheduled a transfer 2 weeks back and was hoping my transfer will be successful on the scheduled date. i had the sufficient balance in...Mehr

i Locked a rate and Scheduled a transfer 2 weeks back and was hoping my transfer will be successful on the scheduled date. i had the sufficient balance in my account and my document verification was also successful. But still on the day of my transfer i got a CANCELLED mail for no reason. When i called up the customer care, they're not supportive and understanding the situation.

15.02.2017
by Justin

1 stars

NO GOOD BIG BIG LET DOWN

I used the lebara MasterCard for many years without any problems to send money to Thailand. I never used the card for two months over Christmas due to...Mehr

I used the lebara MasterCard for many years without any problems to send money to Thailand. I never used the card for two months over Christmas due to visiting Thailand. I then go to send some money in February to see the cards have been cancelled so I call customer service to be told that the service is no longer working and I would of got a email telling me this. But I never got any email from lebara telling me this also I have got funds still left on the card all be it little but its better in my pocket than there's . So great I now have family waiting for the money so we have to send with another company due to you no longer sending to Thailand just wonderfull. I went to go to your website which no longer seems to exist so all the proof of past transactions have been lost and I needed these and also my login details what I would of needed to get my money back . So all in all what on earth is the problem because its a joke and an explanation would be nice. So be aware that in my experience they could just pull the plug at anytime totally shocking.

06.01.2017
by Harsha

3 stars

Payment declined

The site is not consistent, from past 4 hours my payment is showing as declined stating some issue with my card. with the same card I had done payments...Mehr

The site is not consistent, from past 4 hours my payment is showing as declined stating some issue with my card. with the same card I had done payments earlier and I have necessary amount in my card. I dont understand why its so inconsistent? Are you guys just doing this on purpose because of the random changes in the xe?

05.01.2017
by V S

1 stars

Unpredictable Website and referral

Referred few friends. Everytime they log in, the bonus amount differs. Referrals didnt get money too even after couple of transfers. Customer Service is...Mehr

Referred few friends. Everytime they log in, the bonus amount differs. Referrals didnt get money too even after couple of transfers. Customer Service is also not good. Just realized that most of the 5 stars given below have done just 1 review and reviewers with pictures have given just one star. Avoid..

31.12.2016
by Emad B

5 stars

Fast, Easy, Secure, Amazing!

knew these guys offered a decent mobile product but didn't know they now do money transfer...! Tried it out this afternoon to send some money to a friend...Mehr

knew these guys offered a decent mobile product but didn't know they now do money transfer...! Tried it out this afternoon to send some money to a friend in Kenya and within 5 mins i had completed my transfer without a hitch! Very easy to use website and would recommend these guys to anyone. Many thanks Lebara Money Team

27.12.2016
by Agnes Kausoko

5 stars

Great service and quick transfer

I used Lebara Money transfer few times to transfer some money from England to France. Everytime I used it everything was super smooth, easy to use and...Mehr

I used Lebara Money transfer few times to transfer some money from England to France. Everytime I used it everything was super smooth, easy to use and really quick. One of the best money transfer online! Agnes

21.12.2016
by Nilay Deb Chaudhuri

1 stars

Not able to send after first transfer

My first transfer to India was good, however from next time I'm getting error message that payment in my debit card has been declined. I'm able to use the...Mehr

My first transfer to India was good, however from next time I'm getting error message that payment in my debit card has been declined. I'm able to use the same debit card for transferring to India by other online transfer services (transferwise.com).

21.12.2016
by Saud

5 stars

Amazing service!!!

I tried Lebara Money for the first time yesterday and to my surprise the transaction was fully completed today. It's just amazing!!! Sometimes my Inland...Mehr

I tried Lebara Money for the first time yesterday and to my surprise the transaction was fully completed today. It's just amazing!!! Sometimes my Inland transactions within India take more time than this - NEFT/RTGS etc. I had been using another service (don't want to name them here) for several months and once had to wait 12 days to get the transaction completed. I will never go back to them again.

16.12.2016
by Prashanth Nadig

5 stars

Good Exchange rates!!

Good exchange rates offered and very fast service!!!

15.12.2016
by teena

5 stars

excellent service

very very fast.Great exchange rates and very quick transfers

15.12.2016
by Anshita Sayal

5 stars

Excellent money transfer experience

I used Lebara money transfer and was pleased by the simple user interface. The rate of exchanged offered was pretty competitive. I will definitely use it...Mehr

I used Lebara money transfer and was pleased by the simple user interface. The rate of exchanged offered was pretty competitive. I will definitely use it for my future money transfer needs.


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Wichtige Angaben zu Lebara Money

Service-Informationen

Zeit, um ein Konto zu eröffnen -
Mindestbetrag -
Höchstbetrag -
Verfügbare Sprachen
English
Polski
Persönliche Überweisung Ja
Geschäftskunden Neine
Erweiterte Währungsgeschäfte Ja
Erforderliche Dokumente ID, Nachweis der Adresse
Android-App Ja

Firmeninformationen

Art des Service Providers Online-Geldüberweisungsbetreiber
Aktiv seit 2016
Firmensitz London
Zuständigkeit Grossbritannien und Nordirland
Reguliert durch FCA

Kontaktangaben

Kontakt des Supports moneycare@lebara.com
Geschäftszeiten -
Twitter @lebaramoney
Facebook lebaramoney


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